Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America - job 7 of 20

The Senior Manager, Sales Learning Consultant at Visa is tasked with comprehensive stakeholder management, consulting execution, and facilitation. This role collaborates with various financial institutions and FinTech stakeholders to identify learning gaps, create strategic learning plans, and support the deployment of innovative sales methodologies. The responsibilities also include tracking performance metrics, marketing Visa University's global solutions, and fostering collaboration across teams to drive improvements in sales competency.

To be considered for the Senior Manager, Sales Learning Consultant position at Visa, candidates should possess significant experience in sales life cycle and consultative selling, alongside a strong understanding of stakeholder management. A proven track record of facilitating adult learning and utilizing instructional design methodologies like ADDIE is vital. Experience within the payments industry or familiarity with FinTech is an added advantage. Candidates should be intellectually curious and passionate about leveraging technology for learning.

The Senior Manager, Sales Learning Consultant plays a crucial role in supporting Visa's sales teams by acting as a performance consultant who identifies learning needs and creates tailored learning experiences. Through collaboration with senior stakeholders, the consultant develops strategic learning plans that enhance productivity and optimize sales strategies, ensuring the sales force is well-equipped for success in the ever-evolving financial landscape.

The working environment for a Senior Manager, Sales Learning Consultant at Visa is dynamic and collaborative, with a hybrid work model allowing flexibility to work both in-office and remotely. The role encourages fostering a culture of continuous learning and performance improvement, where creativity and innovation in learning methodologies are highly valued. You will work alongside passionate professionals committed to enhancing the capabilities of sales teams.

The impact of a Senior Manager, Sales Learning Consultant at Visa is significant, as this role is instrumental in shaping and executing learning strategies that align with the company's commercial goals. By assessing learning gaps, providing expert consultation, and leveraging data insights, this position directly influences the evolution of sales methodologies and competency models, ensuring that Visa remains competitive and successful in the marketplace.

In your response, highlight specific sales methodologies you have employed in the past, particularly any that align with Visa's IDDEA Sales Methodology. Discuss how you've used these methodologies to drive sales performance, and share any metrics or outcomes that demonstrate your effectiveness.

Explain your approach to analyzing performance data, conducting needs assessments, and gathering feedback from stakeholders to detect learning gaps. Provide an example where you successfully identified a gap and implemented a learning solution that improved sales outcomes.

Discuss your strategies for building relationships with stakeholders, emphasizing your ability to influence and collaborate with senior leaders. Provide examples of how you have effectively partnered with various functions to align learning initiatives with business objectives.

Share specific instances of how you have analyzed performance metrics to guide your training initiatives. Discuss the metrics you find most valuable and how data-driven insights can enhance the learning experience and impact on sales efforts.

Illustrate a scenario where you led a change initiative within a learning context. Discuss the steps you took to secure buy-in from key stakeholders and the methods used to facilitate the transition, ensuring the sustainability of the change.

Describe your understanding of adult learning principles and how you apply them in designing and delivering training. Share techniques you use to create engaging learning experiences, whether in-person or virtually, that promote interaction and retention.

Explain your methods for staying updated with trends in sales and learning, such as attending industry conferences or engaging in professional networks. Discuss how you've successfully integrated industry insights into your programs to enhance their relevance and effectiveness.

Discuss your communication strategy for creating awareness of learning programs. Provide examples of your methods for driving enrollment and engagement, and how you've effectively conveyed the value of learning initiatives to stakeholders and teams.

Provide insights into a specific project where collaborative efforts with a cross-functional team led to a successful outcome. Highlight your role in the collaboration process, the challenges faced, and how the partnership enhanced the learning initiatives.

Explain the key performance indicators (KPIs) and evaluation techniques you use to assess the impact of training initiatives. Share how you gather feedback and analyze outcomes to continually improve learning programs and their relevance to business goals.