Senior Manager, Social Program Manager - job 2 of 20

As a Senior Manager, Social Program Manager at Visa, you will oversee the planning and execution of high-impact social content projects. You'll be responsible for coordinating with various internal teams and external partners, ensuring that each project is completed on time and meets the highest quality standards. Additionally, you will engage in quality assurance, monitor for potential project risks, and refine project management processes to enhance overall efficiency.

The Senior Manager, Social Program Manager role at Visa requires strong program management skills, a deep understanding of social media platforms, and experience in project planning and execution. Knowledge of project management tools like Wrike, Asana, Notion, or Microsoft Project is beneficial. Strong communication and collaboration skills, along with a knack for quality assurance and risk management, are also critical for success in this position.

The hybrid work model for the Senior Manager, Social Program Manager at Visa includes both remote and in-office work. The specific expectation for in-office days will be confirmed by your hiring manager, but this flexibility allows you to balance your professional responsibilities with personal needs while still participating in essential team collaborations.

At Visa, the Senior Manager, Social Program Manager plays a key role in quality assurance by reviewing and evaluating all social media content developed. This involves ensuring that all outputs align with brand guidelines and project requirements, providing feedback to stakeholders, and educating external partners on necessary processes to maintain high standards.

The career growth potential for a Senior Manager, Social Program Manager at Visa is significant. Given Visa's global presence and commitment to content excellence, successful individuals in this role may have opportunities to advance within the marketing department, take on larger projects, or even transition into higher leadership positions in content strategy and management.

When answering this question, focus on specific projects you've managed, highlighting your role in planning, execution, and coordination with teams. Discuss how you ensured deadlines were met and quality was maintained, using examples to illustrate your capabilities.

Describe a situation where you had multiple tasks with competing deadlines. Explain your process for assessing priorities, whether through project timelines, stakeholder needs, or urgency, and discuss the tools or methods you used to stay organized.

Discuss specific metrics you've used in past campaigns, such as engagement rates, reach, or conversions. Explain how you track these metrics and use them to inform future campaign strategies, demonstrating your analytical skills.

Share an example of a conflict you've experienced, discussing how you addressed it. Emphasize your communication approach, your focus on collaboration, and how you seek win-win solutions to maintain team harmony and project momentum.

Choose a specific risk-related situation, explain the context, the risk you identified, and the strategies you developed to mitigate it. Discuss the outcomes and what you learned from the experience.

Discuss the specific project management tools you are familiar with, such as Wrike, Asana, or MS Project. Explain how you've used technology to streamline processes, maintain communication, and enhance project tracking.

Talk about your approach to quality assurance. Mention the steps you take to review content, solicit feedback, and educate your team on brand guidelines to ensure consistency in messaging and quality.

Discuss your communication style and tools you use to facilitate collaboration. Offer examples of how you've ensured all team members are on the same page and how you manage workflows to promote efficiency.

Describe your strategy for remaining flexible when changes occur. Provide an example of a time you adapted plans while ensuring project success, showing your resilience and problem-solving abilities.

Share your passion for creative storytelling and engagement through social media. Discuss how the impact of quality content motivates you and your commitment to understanding audience needs and preferences.