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Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite) - job 8 of 21

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

Essential Functions

  • Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform.

  • Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices.

  • Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design.

  • Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands.

  • Flexible to work on Project Implementations, Operations and Support activities.

  • Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels

  • Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance.

  • Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite), Visa

Are you a passionate Software Engineer with experience in Microsoft Dynamics CRM? If so, join our dynamic CRM team at a leading payment solutions company based in Austin! We are seeking a talented individual who thrives in a collaborative environment and is ready to manage system requirements, design, development, integration, and the maintenance of corporate applications. At our company, you will play a pivotal role in building and supporting applications that enhance the effectiveness of our Microsoft Dynamics CRM business function. This exciting hybrid opportunity allows you to work both remotely and onsite, offering flexibility to accommodate your lifestyle. As a part of the CRM team, your responsibilities will include not just design and development, but also testing and support of CRM applications, ensuring that we deliver seamless business capabilities. We are looking for someone who has a strong knack for developing technical solutions in the CRM space, coupled with best practices for efficiency and re-use. You will manage multiple projects simultaneously, diving into project implementations, operations, and support activities with a proactive mindset. Working collaboratively with various stakeholders across different time zones will be critical, so having flexibility for occasional non-standard hours is necessary. If you're eager to make an impact and are ready to take the next step in your career, we encourage you to apply and become a key member of our team!

Frequently Asked Questions (FAQs) for Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite) Role at Visa
What are the primary responsibilities of a Software Engineer - Microsoft Dynamics CRM at this company?

The Software Engineer - Microsoft Dynamics CRM will be responsible for a range of tasks including the design, development, testing, documentation, deployment, and support of high-quality technical solutions on the Microsoft Dynamics 365 CRM platform. The role also entails integrating CRM with other applications, implementing best development practices, and coordinating with various stakeholders for support and implementation needs.

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What qualifications should I have to apply for the Software Engineer - Microsoft Dynamics CRM position?

Ideal candidates for the Software Engineer - Microsoft Dynamics CRM role should demonstrate strong experience in developing technical solutions within the CRM sphere, including proficiency in Microsoft Dynamics 365 CRM. A background in software development practices, as well as proficiency in web services and integrations, is essential. Good communication skills to coordinate with team members across time zones are also important.

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Is the Software Engineer - Microsoft Dynamics CRM position remote or onsite?

The Software Engineer - Microsoft Dynamics CRM position offers a hybrid work opportunity. Employees are expected to work from the office 2-3 days a week, balancing remote work to ensure we maintain productivity and collaboration within the team.

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What are the best practices expected from a Software Engineer - Microsoft Dynamics CRM in this role?

In the Software Engineer - Microsoft Dynamics CRM role, best practices for development efficiency are expected. This includes leveraging code re-use, eliminating duplicative components, and ensuring efficient architectural design while actively participating in the full application development life cycle.

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What is the work environment like for a Software Engineer - Microsoft Dynamics CRM in this position?

The work environment for a Software Engineer - Microsoft Dynamics CRM is collaborative and supportive, with a focus on teamwork. You will work on multiple projects simultaneously and be part of a dynamic and fast-paced team that values flexibility and innovation. Standard working hours may sometimes extend to non-standard hours depending on project needs and stakeholder coordination.

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Common Interview Questions for Software Engineer - Microsoft Dynamics CRM (Hybrid/Onsite)
Can you explain your experience with Microsoft Dynamics 365 CRM?

When discussing your experience with Microsoft Dynamics 365 CRM, highlight specific projects where you have designed, developed, or supported CRM solutions. Mention any integrations you worked on and the impact your contributions had on the business.

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What strategies do you use to manage multiple projects with competing deadlines?

Effective project management skills are crucial. Discuss your approach to prioritization, time management tools you utilize, or techniques you employ to stay organized. Emphasize your adaptability and ability to communicate with stakeholders throughout the process.

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How do you ensure quality in your CRM solutions?

Explain your approach to quality assurance, including testing methodologies, code reviews, and how you integrate feedback into your solutions. Discuss the importance of documentation and thorough testing in maintaining high standards.

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What is your experience with integrating CRM systems with other applications?

Share specific examples of integrations you've completed. Talk about the challenges you faced, the technical skills you applied, and how those integrations enhanced overall business functionality.

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How do you stay updated on the latest developments in CRM technologies?

Mention resources you utilize, such as industry blogs, online courses, forums, or attending relevant conferences. Highlight the importance of continuous learning in technology and how you apply new knowledge to your work.

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Describe a challenging project you worked on involving CRM applications.

Use the STAR (Situation, Task, Action, Result) method to detail a particular project. Explain what made it challenging, the proactive steps you took to overcome issues, and the outcomes that resulted from your efforts.

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How do you approach collaborating with cross-functional teams?

Explain your communication strategies and how you ensure alignment between different teams. Highlight how you build rapport and manage expectations for successful project outcomes.

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What development practices do you prioritize for building CRM solutions?

Discuss best coding practices, version control, testing, and documentation. Explain how these practices improve code quality and reduce future technical debt.

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Can you provide an example of a time when you identified a need for process improvement within a CRM project?

Share a relevant example focusing on the situation, how you recognized the inefficiency, the steps you took to address it, and the rewards achieved from implementing your suggestions.

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What tools or programming languages are you comfortable using while working with Microsoft Dynamics CRM?

List any specific tools and languages you have experience with, such as JavaScript, C#, or specific integrations with Azure. Briefly explain how each has contributed to your work with CRM solutions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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