Sr. Manager, Business Strategy & Operations - job 19 of 21

As the Sr. Manager, Business Strategy & Operations at Visa, you will manage the event tech stack, oversee the event intake and ticketing system, and lead cross-functional task force initiatives. Additionally, you will be responsible for event data collection and KPI reporting, while also handling complex project initiatives that contribute to Visa's Event & Experience Center of Excellence.

To excel as the Sr. Manager, Business Strategy & Operations at Visa, candidates should possess project management expertise, the ability to juggle multiple high-priority projects effectively, and strong strategic thinking skills. An understanding of event industry trends and best practices is essential, coupled with significant experience in collaborative environments across various levels of the organization.

Success in the Sr. Manager, Business Strategy & Operations position at Visa is rooted in being a natural collaborator and relationship builder, along with a customer service-driven mindset. A strategic thinker who can identify and document relationships between projects and cross-functional teams will thrive in this hybrid role.

A typical day for a Sr. Manager, Business Strategy & Operations at Visa involves collaborating with various teams to manage the event tech stack, strategizing about project initiatives, gathering data for KPI reporting, and participating in meetings with the Sr. Director of Strategy & Operations to discuss updates and share insights about ongoing projects.

The Sr. Manager, Business Strategy & Operations role at Visa is a hybrid position. The specific number of in-office days will be confirmed by your Hiring Manager, allowing for flexibility while still enabling collaboration and engagement with team members.

In my previous role, I was responsible for implementing an event tech stack that included registration platforms, virtual event software, and analytics tools. I focused on ensuring seamless integration across all systems, which improved user experience and yielded better data collection for analysis.

I prioritize projects by assessing their impact and deadlines. I use project management tools to track progress and communication with stakeholders to ensure alignment. My strategy is to break large projects into manageable tasks while consistently re-evaluating priorities as needed.

I once managed a large scale corporate event that involved numerous stakeholders and tight deadlines. Challenges included resource allocation and last-minute changes. By maintaining open lines of communication with all parties and using contingency plans, we successfully delivered the event without any major issues.

I implement structured data collection methods, such as surveys and registration analytics. Using these insights, I leverage tools to analyze performance against KPIs, identify trends, and present findings to stakeholders to guide future event planning.

I facilitate regular meetings and communication channels to ensure all team members are informed and engaged. I encourage feedback and collaboration through brainstorming sessions that promote open dialogue and leverage varying expertise from different departments.

In my past roles, I've developed and implemented KPI reports that track engagement, attendee satisfaction, and return on investment for events. This involved setting clear metrics before the event and maintaining a data-driven approach post-event to measure success.

During an event planning process, a key speaker canceled just days before the event. I quickly evaluated potential replacements and coordinated with a backup speaker to ensure a seamless transition, which ultimately resulted in a successful session that received great feedback.

The latest trends in the event industry include increasing virtual and hybrid experiences, a focus on sustainability, and personalized attendee engagement through technology. Staying updated on these trends helps to enhance the quality and relevance of our events.

I promote a customer service-oriented culture by providing training, establishing clear service-level expectations, and emphasizing the importance of understanding and addressing attendee needs. Regular feedback sessions ensure we continuously improve our service delivery.

I prefer using comprehensive event management software that integrates registration, marketing automation, and analytics capabilities. Tools like Cvent or Eventbrite have proven effective in managing logistics and maximizing attendee engagement.