Sr. Manager - Developer Platform & Tools

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

Team Overview: 

Join our dynamic Developer Experience organization under Operations and Infrastructure. Our team is responsible for handling developer tools and the developer platform, ensuring a seamless experience for developers. We develop, maintain, and support business-critical applications that drive Visa's daily operations for developers. Currently, we are on a multi-year journey to modernize our business systems by adopting open software technologies and moving towards cloud.

Role Overview: We are seeking a Senior Manager to join our Platform Engineering team, to lead a team of talented engineers to build the next generation development platform powering all Visa product teams.

Primary Responsibilities:

• Team Leadership and Monitoring:
  • Lead and oversee multiple software engineering teams to build next-generation developer platforms.
  • Monitor team throughput and capacity for delivering new work, ensuring alignment with project requirements and delivery standards.
  • Provide guidance on user requirements, security standards, and feedback incorporation for continuous improvement.
• Project and Stakeholder Management:
  • Develop and manage relationships with stakeholders to set project scope and roadmaps.
  • Ensure alignment with business strategies, formalize best practices, and communicate risks and impacts to senior management.
  • Oversee project plans, release schedules, and address escalated issues, ensuring timely delivery.
• Design and Architecture Oversight:
  • Lead teams in translating user requirements into system designs, ensuring architectural alignment and strategic fit.
  • Facilitate system architecture discussions and validate design completeness and alignment with project requirements.
  • Provide guidance on non-functional requirements (NFRs) and oversee design refinement.
• Quality and Security Standards:
  • Define and oversee quality metrics, best practices, and coding standards to ensure testable, maintainable, and secure code.
  • Guide the use of security scanning tools and automation to proactively address and resolve issues.
  • Ensure code meets quality standards and is appropriate for the product scale, removing blockers and improving processes as needed.
• Testing and Defect Management:
  • Provide guidance on test plans, identify test gaps, and oversee testing procedures to resolve defects.
  • Drive the identification and prioritization of tests to meet requirements across multiple product features.
  • Monitor and summarize testing findings to share with development teams and stakeholders.
• Data Analysis and Incident Management:
  • Lead large-scale data analysis efforts, set standards, and align strategies for long-term value.
  • Provide technical expertise to resolve major incidents and prevent recurrence through scalable solutions.
  • Ensure incident response and resolution guidance is developed and shared across teams.
• Tool Selection and Knowledge Sharing:
  • Manage the selection and enhancement of software development tools to support cross-technology programs.
  • Proactively identify and disseminate new knowledge to improve product availability, reliability, efficiency, and performance.
  • Invest in team skills development and share best practices with engineers across teams.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications: -
• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications: -
• Proven experience in leading software engineering teams and managing complex projects.
• Strong understanding of system architecture, design principles, and best practices.
• Solid Experience with back-end technologies such as Golang, Python - Flask, Java frameworks like Spring, Spring Boot.
• Rich Front-End development experience with Angular/React JS, Node.JS, and Material Design is desirable. Working experience with Kafka, Redis, or NoSQL datastores is a plus.
• Hands on experience with database technologies like PostgreSQL, MySQL.
• You have strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar.
• Strong in OOP concepts and design patterns.
• Strong oral and written communications skills are required.
• Working familiarity with the entire software development lifecycle including version control, build process, testing, and code release.
• Strong interpersonal and analytical skills.
• Exceptional troubleshooting and analytical skills.
• Ability to multitask and handle multiple competing priorities with minimal direction from management.
• Must work well within a team in a fast-paced high-performance organization.
• We count on your curiosity and creativity, to want to understand the requirements and our processes and want to come up with creative solutions.
• Demonstrated ability to manage stakeholder relationships and communicate effectively with senior management.
• Expertise in quality assurance, security standards, and incident management.
• Proficiency in data analysis and strategic planning.
• Ability to foster continuous improvement and knowledge sharing within and across teams.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.