Sr. Manager - job 15 of 25

As a Sr. Manager at Visa Technology & Operations LLC, your responsibilities include monitoring processing systems, ensuring timely execution and availability, detecting and resolving problems, performing root cause analyses, and implementing permanent solutions. Additionally, you will facilitate maintenance activities, manage changes per instructions, and lead a team of Site Reliability Engineers to improve system reliability.

To be considered for the Sr. Manager role at Visa Technology & Operations LLC, candidates typically need extensive experience in technology operations, strong leadership skills, a solid understanding of site reliability engineering principles, and the ability to perform analytical tasks. Previous experience in a managerial role is also advantageous for guiding a team effectively.

In the Sr. Manager position at Visa Technology & Operations LLC, candidates should expect about 5%-10% domestic travel. This travel is generally for onsite meetings, team coordination, or additional operational support as necessary.

The Sr. Manager at Visa Technology & Operations LLC plays a pivotal role in supervising and mentoring team members, specifically the Sr. Site Reliability Engineers and Staff Site Reliability Engineers. This includes providing guidance, fostering professional development, and creating an environment conducive to innovation and collaborative problem-solving.

As a Sr. Manager, you will provide essential 24x7 on-call support, ensuring that any issues that arise are addressed promptly. This role serves as a critical point of contact during emergencies, embodying the commitment to maintaining operational excellence at Visa Technology & Operations LLC.

When discussing your experience, highlight specific tools or software you've used for monitoring, explain the processes you implemented for effective monitoring, and provide examples of how you proactively identified and resolved issues.

Discuss a particular instance where you conducted a root cause analysis, detailing the steps you took, the methodologies you applied, and the outcomes achieved, emphasizing the importance of a structured approach.

Highlight your experience with time management, team coordination, and ensuring that standards and best practices are adhered to while also being adaptable to the team's needs and project requirements.

Discuss your leadership philosophy, whether it's transformational, transactional, or servant leadership, and how you adapt your approach to motivate and manage your team effectively.

Provide a concrete example where you not only addressed a problem but also took corrective actions to prevent recurrence, detailing the process, stakeholders involved, and the resulting improvements.

Describe your organized approach to planning maintenance, including how you communicate with your team, coordinate resources, and ensure minimal disruption to services during these times.

Share your methodologies for managing change, including communication tactics, stakeholder engagement, and how you measure the success of change initiatives.

Discuss specific frameworks or metrics you apply to evaluate current operations, how you gather feedback from your team, and the process you follow to implement improvements.

Emphasize the importance of creating structured documentation, regular knowledge-sharing sessions, and mentoring to facilitate seamless knowledge transfer among team members.

Share your experience with being on-call, how you've prepared your team for addressing incidents effectively, and the systems you've put in place to handle emergencies quickly and efficiently.