Sr. Manager, Product and Portfolio Operations - job 12 of 21

As the Senior Manager, Product and Portfolio Operations at Visa, you will manage change and program management initiatives across various product teams. Your responsibilities include identifying opportunities for process improvements, leading strategic projects, driving transformation strategies, and facilitating communication across cross-functional teams. You'll also develop training programs, mentorship initiatives, and robust onboarding pathways for new product managers.

To apply for the Senior Manager, Product and Portfolio Operations role at Visa, candidates should possess over a decade of experience in product management and operations, preferably within a consulting firm or similar environment. Strong skills in change management, program management, and the ability to foster collaboration across diverse teams are essential. A background in leading transformation initiatives in product lifecycle practices will also be beneficial.

The Senior Manager, Product and Portfolio Operations plays a critical role in transforming Visa's product lifecycle by implementing strategic initiatives that drive innovation and operational efficiency. This position involves developing a transformation strategy and roadmap, facilitating training programs, and ensuring that change management efforts are successfully embraced by all stakeholders within the organization.

In the Senior Manager, Product and Portfolio Operations position at Visa, you can expect to lead the development of comprehensive training programs tailored for product managers. These programs will integrate the needs of various business units and career stages while fostering ongoing learning through workshops, mentorship programs, and knowledge-sharing sessions designed to elevate the competency of your team.

As the Senior Manager, Product and Portfolio Operations, you will establish and monitor specific metrics to gauge the effectiveness of change management initiatives. These metrics will help you assess the success and impact of transformation efforts, allowing for data-driven adjustments that ensure that the organization remains agile and responsive to evolving market demands.

In answering this question, highlight specific projects where you led change management efforts. Discuss the strategies you employed, the challenges you faced, and how you ensured stakeholder buy-in. Provide examples of how those changes improved product outcomes or operational efficiency.

Discuss your approach to project prioritization, considering factors such as impact on business goals, resource availability, and stakeholder feedback. Showcase your ability to make data-informed decisions and how you balance short-term and long-term objectives.

Explain how you encourage open communication and shared goals among cross-functional teams. Mention any tools or methods you’ve used in the past to facilitate collaboration effectively, such as workshops, regular check-ins, or collaborative platforms.

Share a detailed account of a specific transformation project you led, including the objectives, processes undertaken, and measurable results achieved. Highlight your role in overcoming any resistance and the ultimate success of the project.

Discuss your approach to identifying improvement opportunities through feedback loops, performance metrics, and regular assessments. Explain how you engage your team in fostering a culture of innovation and what specific practices you have implemented in the past.

Outline your previous experience in creating training initiatives, including the needs assessment, content creation, and implementation. Stress the importance of aligning training with business objectives and how you measure the effectiveness of these programs over time.

Illustrate how you leverage data analytics to inform decision-making, especially concerning product lifecycle transformations. Provide examples of key metrics you track and how they guided your decisions in past roles.

Discuss your strategies for addressing resistance, emphasizing the importance of empathetic communication, providing support, and illustrating the benefits of proposed changes. Share examples where you successfully turned skeptics into advocates for change.

Describe your leadership philosophy, highlighting aspects such as inclusivity, empowerment, and mentorship. Use examples of how you've adapted your style to meet the needs of diverse team members effectively.

Explain your methods for staying informed about industry trends, such as attending conferences, participating in professional networks, and reading industry publications. Discuss how you apply this knowledge to enhance your work at Visa.