Sr. Systems Engineer - job 30 of 33

As a Sr. Systems Engineer at Visa Technology & Operations LLC, your primary responsibilities include providing infrastructure operations and production support for container technologies and orchestration platforms. You'll handle Docker and Kubernetes deployments, ensure the security of Kubernetes clusters, and mentor fellow staff on technical concepts. Additionally, your role entails working closely with Platform, Engineering, and Delivery Teams to streamline infrastructure support and manage security remediation processes.

Applicants seeking the Sr. Systems Engineer role at Visa Technology & Operations LLC should possess a strong background in infrastructure operations, particularly with Docker and Kubernetes. A deep understanding of security measures within Kubernetes, coupled with experience in patch management and vulnerability assessments, is also crucial. Familiarity with ITIL practices, such as Incident, Change, Problem, and Release Management, will benefit candidates significantly.

In the Sr. Systems Engineer role at Visa Technology & Operations LLC, you'll work in a collaborative and innovative environment in our Highlands Ranch, CO office. The position encourages teamwork and knowledge sharing, with opportunities to guide colleagues. Plus, with the option for partial telecommuting, you'll find a healthy work-life balance while contributing to critical projects in infrastructure support.

Visa Technology & Operations LLC places a strong emphasis on professional development for its Sr. Systems Engineers. The company provides opportunities for ongoing training, access to the latest technologies, and the chance to work on various challenging projects. You'll be encouraged to enhance your skills, stay current with industry trends, and collaborate with experts in the field, which will aid your growth within the organization.

As a Sr. Systems Engineer at Visa Technology & Operations LLC, you will have on-call responsibilities, providing support for infrastructure issues as they arise. This ensures that any system challenges can be addressed promptly to maintain robust operations. Being on-call is a crucial part of the role, reflecting the team's commitment to delivering exceptional service and uptime for all business lines at Visa.

When answering this question, highlight specific projects where you've deployed, configured, and managed containerized applications using Docker and Kubernetes. Discuss the challenges you faced and how you overcame them, emphasizing your role in securing clusters and creating dashboards for monitoring.

To answer, provide examples of instances when you mentored or trained colleagues. Emphasize your communication skills and how you adapt your approach based on team members’ expertise to ensure they understand complex technical concepts.

Discuss specific tools and techniques you utilize for vulnerability assessments and your process for managing patches. Mention any relevant experiences where you improved system security and how you prioritize remediation efforts.

Explain your understanding of ITIL processes like Incident, Change, Problem, and Release Management. Provide examples of how you have implemented these practices in your previous roles to enhance service delivery and efficiency.

Describe your approach to scaling, including considerations like resource allocation and performance monitoring. Discuss specific strategies you have successfully employed in the past to ensure smooth scaling of applications using Kubernetes.

Share your strategies for continuous learning, such as attending industry conferences, participating in online courses, and following relevant publications. Provide examples of how you've applied new knowledge to enhance infrastructure projects.

Provide a specific scenario where you faced a complex issue, the steps you took to troubleshoot and resolve it, and the outcome. This showcases your problem-solving skills and ability to remain calm under pressure.

Discuss your techniques for managing stress while on call, such as prioritization and efficient troubleshooting. Share an experience where you effectively handled an on-call incident and what you learned from it.

Emphasize the importance of thorough documentation in supporting team collaboration and ensuring continuity. Provide examples of how you have contributed to improving documentation practices in your previous roles.

Highlight your collaborative skills and the importance of clear communication in teamwork. Discuss your experience in working with cross-functional teams to achieve common goals, and how this collaboration impacts project success.