Sr. Systems Engineer - job 17 of 33

As a Sr. Systems Engineer at Visa Technology & Operations LLC, you will be responsible for providing Infrastructure Operations and Production Support of container technologies. This includes performing Docker and Kubernetes deployment, configuration, scaling, and management of containerized applications. You will also work closely with the Platform, Engineering, and Delivery Teams to ensure seamless operational support across Visa’s diverse business lines.

To be a successful Sr. Systems Engineer at Visa Technology & Operations LLC, candidates typically need extensive experience with Docker and Kubernetes, along with a strong background in ITIL practices, particularly in Incident, Change, Problem, and Release Management. Advanced knowledge in infrastructure operations, production support, and a keen understanding of security remediation processes are also essential.

Yes, the Sr. Systems Engineer position at Visa Technology & Operations LLC involves being scheduled on-call to provide necessary support for infrastructure and systems. This means you will be responsible for addressing any urgent issues that may arise, ensuring that our services remain reliable and available.

At Visa Technology & Operations LLC, the work environment for a Sr. Systems Engineer is collaborative and dynamic. While the position is primarily based out of the Highlands Ranch office, there is also flexibility for partial telecommuting. You will engage in a team-oriented atmosphere focused on innovation and technology, utilizing state-of-the-art tools to manage and secure our systems.

Visa Technology & Operations LLC is committed to the continuous growth of its employees. As a Sr. Systems Engineer, you’ll have access to various training programs to enhance your technical skills and knowledge base. Additionally, you will gain exposure to different projects and collaborate with teams across various business lines, paving the way for future career advancements.

In answering this question, detail specific projects where you've implemented Docker and Kubernetes. Highlight your roles in deployment, configuration, and scaling of containerized applications, emphasizing your impact on performance and security.

Discuss how ITIL practices, such as Incident, Change, Problem, and Release Management, help streamline processes and enhance service delivery. Provide examples of how applying these practices led to improved operational efficiency in previous alignments.

Be specific about the steps you would take to secure a Kubernetes cluster, such as implementing role-based access controls, securing the API server, and using network policies to manage traffic between pods effectively. Your answer should reflect a holistic understanding of security practices.

Mention specific monitoring tools and practices, such as Prometheus, Grafana, or ELK stack integration. Emphasize the importance of real-time monitoring, setting up alerts for anomalies, and performing regular audits to ensure optimal performance.

Share a specific instance where you partnered with Platform, Engineering, or Delivery Teams to solve a complex problem or improve a process. Detail your role and the outcomes that resulted from effective collaboration.

Discuss your method for assessing urgency and impact when managing multiple projects. You might mention using project management tools or techniques like the Eisenhower Matrix to prioritize tasks effectively.

Explain how you've conducted vulnerability assessments or managed patch updates. Highlight any frameworks you've used and the outcomes of your efforts in mitigating security risks.

Describe the resources you use to remain informed about industry trends, such as tech blogs, webinars, conferences, or professional groups. Highlight any specific certifications you are pursuing or recent training you've completed.

List the tools you’re familiar with, such as Jenkins for CI/CD, Helm for Kubernetes package management, or Terraform for infrastructure as code. Explain how these tools have improved efficiency in your deployments.

Identify a real challenge you anticipate, such as keeping up with rapid technology changes, managing deployments seamlessly, or ensuring security across services. Discuss how you would mitigate this challenge with proactive strategies.