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Sr. Systems Engineer, Virtualization - job 18 of 30

The Sr. Systems Engineer is an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities: 

Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages
Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration
ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager
Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage
Scripting, automation, and Self-Service related experience necessary
Security Remediation process (vulnerability assessment and patch management)
Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment
Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks
Need some basic understanding of SDS, SAN, and NAS storage environment
Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures)
Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible
BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Candidates will possess interpersonal skills and have experience working in Medium to Large enterprise operational environments
Assist in change management processes
Improve the efficiency and help standardize current processes
Respond to and resolve incident and problem tickets
Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$110000 / YEARLY (est.)
min
max
$100000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Systems Engineer, Virtualization, Visa

Are you ready to take your skills to the next level with a challenging and rewarding role? At our company, we're on the lookout for a talented Sr. Systems Engineer specializing in Virtualization to join our dynamic team in Highlands Ranch. In this exciting position, you'll play a crucial role as an individual contributor, applying your vast knowledge and expertise to support critical applications. Your proactive maintenance efforts will ensure their stability while engaging in automation activities, remediation, and root cause analysis. This isn't just about keeping the lights on; you'll have the opportunity to make a real impact by identifying automation and innovation opportunities that can streamline our environment. You'll be working with a mix of Windows servers, ESXi, and Hyper-V systems, plus engaging with management tools like SCCM. To excel, you'll need a solid foundation in ITIL processes and experience in medium to large enterprise operational environments. Communication is key in this role—collaboration with customer support and various disciplines will be vital. If you're dynamic, ambitious, and ready to help us elevate our infrastructure processes, we want to hear from you. Embrace this fantastic opportunity and help us define what the future of technology looks like. Apply today and embark on a journey that promises growth and excitement!

Frequently Asked Questions (FAQs) for Sr. Systems Engineer, Virtualization Role at Visa
What are the key responsibilities of a Sr. Systems Engineer at our company?

As a Sr. Systems Engineer specializing in Virtualization, you'll be responsible for the installation, configuration, and maintenance of Windows server environments along with ESXi and Hyper-V systems. Your duties will include proactive maintenance, automation activities, root cause analysis, and ensuring the stability of critical applications. You'll also engage in incident and problem management, working closely with the customer support team.

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What qualifications are necessary to apply for the Sr. Systems Engineer position?

To be considered for the Sr. Systems Engineer role at our company, candidates should have extensive experience with Windows server environments, Hyper-V, and ESXi. A strong grasp of ITIL v4 processes is crucial. Additionally, scripting and automation experience, along with familiarity with monitoring tools like Netcool or Splunk, will set you apart as a competitive candidate.

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How does the Sr. Systems Engineer role support automation initiatives?

In your role as a Sr. Systems Engineer for Virtualization, you'll be tasked with identifying areas ripe for automation within our business-as-usual (BAU) environment. This involves creating tools and scripts to automate routine administrative tasks, streamlining processes, and enhancing operational efficiency, ultimately improving the speed and reliability of our support functions.

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What does a typical day look like for a Sr. Systems Engineer at our company?

A typical day for a Sr. Systems Engineer will involve a mix of proactive maintenance, troubleshooting, and collaboration. You'll handle incident tickets, engage in change management processes, perform root cause analysis, and work alongside cross-functional teams on service improvement initiatives. You can expect a blend of hands-on technical work and strategic planning to drive our services forward.

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Is the Sr. Systems Engineer position a hybrid role, and what can I expect regarding in-office days?

Yes, the Sr. Systems Engineer role is indeed a hybrid position! While some work can be completed remotely, the specifics about in-office days will be confirmed by your hiring manager upon hiring. This flexibility allows you to balance your work life while still being present for team collaboration and important meetings.

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Common Interview Questions for Sr. Systems Engineer, Virtualization
Can you explain your experience with Windows server configuration and management?

Certainly! In your response, discuss specific Windows server versions you have worked with, your proficiency in tasks like installation, configuration, and troubleshooting, and any relevant projects where you enhanced server performance or stability.

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How do you approach root cause analysis for system outages?

In answering this, emphasize your systematic approach to identifying the root cause of issues, including gathering data through logs and incident reports and collaborating with cross-functional teams to implement effective long-term solutions.

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What scripting languages are you familiar with, and how have you used them in your previous roles?

Mention specific scripting languages you are proficient in, such as PowerShell or Python, and provide examples of how you've successfully automated processes or resolved complex challenges, showcasing your problem-solving skills.

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Describe your experience with virtualization technologies such as ESXi and Hyper-V.

Talk about your hands-on experience with these technologies, detailing the scope of your responsibilities, such as managing virtual machines, overseeing high availability configurations, and any performance tuning you’ve done to optimize resources.

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How do you prioritize tasks when dealing with multiple incidents at the same time?

Discuss your approach to prioritization, such as using an ITIL-based framework to assess the urgency and impact of incidents, your organizational skills, and how you communicate with stakeholders to manage expectations effectively.

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What is your understanding of ITIL processes, and how have you applied them in your previous roles?

Share your knowledge of ITIL processes like Incident, Change, and Problem Management, and give specific examples of how you effectively implemented these practices to drive efficiency and improve service delivery in past positions.

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Can you provide an example of a successful automation project you've completed?

Offer a detailed account of an automation project you undertook, focusing on the problem it solved, the tools you used, the impact it had on your team's operations, and any improvements in efficiency or reliability.

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How do you ensure effective communication with the customer support team during outages?

Emphasize the importance of clear and timely communication during incidents. Explain how you document outages, provide updates on resolution steps, and ensure the team is informed of root causes and recommendations post-incident.

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What tools or software do you rely on for system monitoring and management?

List the monitoring and management tools you are most experienced with, such as SCCM or Splunk, and explain how you've employed these tools to proactively manage system performance and security.

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What do you see as the biggest challenges facing systems engineers today?

Discuss current industry trends and challenges, such as the demands for cloud integration, automation, maintaining security in a complex landscape, and how you believe a systems engineer can effectively navigate these challenges.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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