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Staff Site Reliability Engineer - job 21 of 41

Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff Site Reliability Engineer (multiple openings) in Austin, TX to:

  • Responsible for day-to-day support, security, maintenance and availability of event management tools, based upon business requirements, while adhering to tight operations, security, and procedural models.
  • Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our tools environments.
  • Function as the Event Management resource on key infrastructure projects and initiatives.
  • Operate in complex, highly secure, highly available, operations-centric datacenter environments and interact with other technology domain experts to build and maintain the System Management solutions in those datacenter environments.
  • Build complex technical designs and build documentation for tooling infrastructure.
  • Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers.
  • Participate in "On-call" support rotation.
  • Position reports to the Employer's Austin, Texas office and may allow for partial telecommuting.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Site Reliability Engineer, Visa

At Visa Technology & Operations LLC, a proud member of the Visa Inc. family, we’re on the lookout for a talented Staff Site Reliability Engineer to join our incredible team in Austin, TX. This is a fantastic opportunity for individuals who thrive in a dynamic environment and are passionate about ensuring the reliability and efficiency of our event management tools. As a Staff Site Reliability Engineer, you’ll be at the forefront of our operations, taking charge of the day-to-day support, security, maintenance, and availability of critical systems. Collaborating with talented engineers, you will tackle complex integrations, high availability challenges, and disaster recovery efforts. We value your expertise in crafting use cases, providing stellar customer support, and developing comprehensive documentation for our tools. Your role will also involve participating as a key resource in major infrastructure projects, allowing you to share your knowledge and influence design decisions. With the chance to work in advanced, ultra-secure datacenter environments, you’ll interact with technology experts, establishing robust System Management solutions. Not only will you build intricate technical designs and standards, but you’ll also play a vital role in developing Reference Architectures to enhance service delivery to our internal customers. And, of course, we appreciate work-life balance—this position allows for partial telecommuting alongside participation in an 'On-call' support rotation. If you’re ready to take your career to the next level and make an impact in our team, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Staff Site Reliability Engineer Role at Visa
What are the primary responsibilities of a Staff Site Reliability Engineer at Visa Technology & Operations LLC?

As a Staff Site Reliability Engineer at Visa Technology & Operations LLC, your main responsibilities include ensuring the security and availability of event management tools, performing complex integrations, and maintaining high availability systems. You'll also develop use cases, provide customer support, and document tools environments, all while adhering to strict operational protocols.

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What qualifications are required for a Staff Site Reliability Engineer position at Visa Technology & Operations LLC?

Candidates for the Staff Site Reliability Engineer position at Visa Technology & Operations LLC should possess a strong background in IT infrastructure, experience with event management tools, and familiarity with security and operational models. A degree in a related field and relevant industry certifications would be advantageous.

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Is remote work an option for the Staff Site Reliability Engineer role at Visa Technology & Operations LLC?

Yes, the Staff Site Reliability Engineer role at Visa Technology & Operations LLC offers flexibility with partial telecommuting. However, candidates should be prepared to work primarily from the Austin, TX office and participate in an on-call support rotation.

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What kinds of projects will a Staff Site Reliability Engineer at Visa Technology & Operations LLC be involved in?

In the Staff Site Reliability Engineer position at Visa Technology & Operations LLC, you’ll engage in key infrastructure projects, develop Reference Architectures, and collaborate with other engineering teams to drive technological advancements and ensure reliable operational support.

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What are the growth opportunities for a Staff Site Reliability Engineer at Visa Technology & Operations LLC?

At Visa Technology & Operations LLC, Staff Site Reliability Engineers enjoy numerous growth opportunities, including professional development through challenging projects, ongoing training, and the chance to work alongside industry experts. The environment is conducive to innovation and career advancement.

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Common Interview Questions for Staff Site Reliability Engineer
Can you describe your experience with event management tools as a Staff Site Reliability Engineer?

When answering this question, discuss specific event management tools you’ve used, your responsibilities in maintaining them, and examples of how you've ensured their reliability and efficiency.

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How do you approach high availability and disaster recovery in your operations?

Explain your strategies for ensuring high availability, such as redundancy, failover procedures, and your experience in disaster recovery planning and implementation.

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What is your process for integrating complex systems?

Detail your method for system integration, including requirements gathering, testing, deployment, and post-integration support. Include examples of previous successful integrations.

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How do you document your work as a Staff Site Reliability Engineer?

Discuss the documentation practices you follow to ensure clarity and accessibility for future improvement in tools and processes, including examples of documentation you've created.

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What key factors do you consider when building technical designs?

Mention considerations such as scalability, security, reliability, and maintainability. Provide an example where these factors influenced your design decisions.

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How do you stay current with new technologies relevant to site reliability engineering?

Describe your methods for staying informed, whether it's attending conferences, following industry blogs, or engaging in online communities focused on site reliability and DevOps practices.

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Share an experience when you resolved a critical system issue under pressure.

Provide a specific incident where you successfully diagnosed and resolved a high-pressure system failure, focusing on your analytical skills and teamwork.

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How do you ensure security compliance in the operational processes?

Discuss the importance of following security protocols, regular audits, and how you implement security best practices into everyday operations as a Site Reliability Engineer.

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What role does collaboration play in your work as a Staff Site Reliability Engineer?

Explain how working with cross-functional teams enhances the quality of operations and projects. Share examples of successful collaborations with different engineering disciplines.

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How do you handle on-call support responsibilities?

Discuss your strategies for managing on-call duties, such as clear communication, maintaining a healthy work-life balance, and being prepared to tackle incidents efficiently.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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