Staff SW Engineer - job 0 of 50

As a Staff Software Engineer at our Ashburn location, you will be responsible for day-to-day support and maintenance of event management tools, ensuring they meet business needs while adhering to security protocols. You’ll handle complex integrations, provide high-level and detailed technical designs, and assist with user requests. Your role will also entail developing and configuring ServiceNow ITOM-Health solutions, troubleshooting issues, conducting maintenance tasks, and ensuring compliance with security regulations.

To thrive as a Staff Software Engineer in Ashburn, candidates should possess strong analytical and collaboration skills, along with a solid understanding of ServiceNow ITOM-Health solutions. Familiarity with change processes, security best practices, and the ability to develop integrations with other IT systems and tools are crucial. Experience in troubleshooting, performance tuning, and providing training to end-users will greatly enhance your success in this role.

The on-call rotation for the Staff Software Engineer position in Ashburn ensures that weekends and resource gaps are appropriately covered, allowing for a balanced work-life integration. While this role involves participation in an on-call schedule, it also offers flexibility through a hybrid work model, meaning you can enjoy remote work alongside your office days, contributing to a healthy balance between professional responsibilities and personal life.

In the role of Staff Software Engineer at our Ashburn office, you will provide training and support for end-users and stakeholders, ensuring they can effectively utilize the event management tools and ITOM-Health solutions. This may include creating user documentation, conducting training sessions, and offering ongoing assistance to enhance user experience and operational efficiency.

As a Staff Software Engineer in Ashburn, you will have numerous opportunities for professional growth, including staying up-to-date with the latest ServiceNow features and industry trends. Engaging in cross-disciplinary collaboration to develop Reference Architectures and technology standards will further enhance your skills. With mentorship and hands-on experience on key infrastructure projects, you'll constantly be expanding your technical expertise and career potential.

When addressing this question, it's essential to highlight specific projects where you've configured and customized ServiceNow ITOM-Health modules, including Event Management. Discuss any integrations you developed and the outcomes, showcasing your capability to troubleshoot issues and ensure system health.

In your answer, emphasize a systematic approach to troubleshooting. Explain that you start by gathering relevant information about the issue, reproducing it if possible, and then methodically checking logs and configurations. This analytical mindset fosters effective problem resolution and minimizes downtime.

For effective documentation, clarify that you follow structured formats that include summaries, detailed steps, and visuals when necessary. Mention employing collaborative tools for version control, which keep documentation up-to-date and ensure that it’s easily accessible for future reference.

In your response, focus on a specific project where teamwork was crucial. Discuss the roles of different engineering teams involved, your contributions, and how collaborative efforts led to the success of the project, showcasing your ability to communicate effectively across disciplines.

When discussing high availability systems, outline your focus on redundancy, load balancing, and disaster recovery protocols. Stress the importance of ensuring minimal downtime and how thorough testing and monitoring contribute to achieving high availability in your designs.

Highlight your understanding of security policies and how you implement them at every step from configuration to maintenance. Discuss how you conduct regular audits, stay informed about security updates, and train team members to prioritize security in all aspects of system management.

Explain your proactive approach to maintenance, including scheduling routine checks, patch management, and performance tuning. Discuss your strategy for implementing upgrades, which might include testing in a staging environment before applying changes to production systems.

Share a specific example of an event management tool deployment, detailing your role and the steps you took in the planning, execution, and post-deployment phases. Emphasize the metrics that demonstrated its success, such as reduced incident response time or increased user satisfaction.

In your answer, point out that you tailor training sessions based on the audience's technical proficiency. Utilize hands-on demonstrations, user guides, and feedback forms to gauge understanding and continually refine your training approach to make it more effective and user-friendly.

Emphasize your commitment to professional development through participating in webinars, attending industry conferences, and engaging in online communities. Mention subscribing to relevant publications and blogs to stay informed about the latest trends and enhancements related to ServiceNow.