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Systems Analyst - job 14 of 24

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The Problem Analyst will hold responsibility for analyzing and conducting Major Problem Review of complex IT issues, identify the Root Cause, Improvement Actions, Enterprise remediations etc. The role also involves working with multiple stakeholders across technical teams, Senior Leadership, data analysis, Internal & External audits, continuous improvements, and governing problem Management process throughout its lifecycle. The position will oversee the problem management process within the service management tool, ServiceNow.

Essential Functions:

Lead Major Problem Review discussion to identify the root cause and remediation for high priority incidents
Responsible for the effective on-going development, testing, maintenance and implementation of the Problem Management process in a global environment
Understand and adhere to defined Visa Configuration, Incident, Change and Problem management process including ITSM Compliance, policy compliance, documentation, testing and approvals.
Provide audit and compliance support for all internal and external audits for the problem process.
Enhanced knowledge of the platform or other ITSM Process through participation in professional organizations and self-study.
Ensure process activities are performed at a high level of quality and that it meets associated Service Level Agreements.
Educates users, monitors Operational Level Agreement (OLA) compliance, and continually assesses and improves enterprise-wide Problem Management process, considering internal and external audit requirements
Produces up-to-date incident reporting for a large and varying Visa audience
Monitors metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
Manages relationships with key stakeholders and other process management teams to provide a consistent delivery framework
Create, Update and maintain process guides or documents

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Systems Analyst, Visa

Are you ready to make a significant impact as a Systems Analyst at Visa in Ashburn? In this dynamic role, you'll play a crucial part in analyzing and managing complex IT issues while leading Major Problem Review discussions to identify root causes and drive improvements. You'll collaborate with diverse stakeholders, including technical teams and senior leadership, making your insights vital for strategic decision-making. Your expertise will guide us through the Problem Management process in ServiceNow, ensuring we adhere to policies and maintain rigorous compliance standards. If you're passionate about data analysis, continuous improvement, and enhancing system performance, then this is the perfect opportunity for you! As a Systems Analyst, you'll oversee process development and implementation in a global environment, providing essential audit support and ensuring we're always aligned with our Service Level Agreements. With opportunities to educate users and monitor Operational Level Agreement compliance, every day will present a new challenge that contributes to our mission of operational excellence. Plus, with a hybrid work model, you'll enjoy the flexibility of working both remotely and on-site. Join us and be part of a team that values innovation, collaboration, and the relentless pursuit of problem-free processes.

Frequently Asked Questions (FAQs) for Systems Analyst Role at Visa

What responsibilities does a Systems Analyst at Visa in Ashburn have?

As a Systems Analyst at Visa in Ashburn, your primary responsibilities include analyzing complex IT issues and leading Major Problem Review discussions. You'll identify root causes, recommend improvement actions, and manage the Problem Management process within ServiceNow. Additionally, you'll be responsible for ensuring compliance with ITSM policies, providing audit support, and enhancing the quality of service delivery across technical teams.