Quality and Continuous Improvement Manager
Vision Survey is looking for a dedicated Quality and Continuous Improvement Manager to enhance our commitment to excellence and help us achieve the highest standards in surveying and engineering services. In this role, you will lead our quality assurance initiatives and promote a culture of continuous improvement throughout the organization.
As a pivotal member of our management team, you will be responsible for developing, implementing, and monitoring quality management systems and processes that align with industry standards and best practices. Your expertise will ensure that our operations consistently meet client expectations and regulatory requirements while fostering an atmosphere of continuous learning and development.
Key Responsibilities:
- Develop and maintain the quality management system (QMS) to enhance overall service delivery and efficiency.
- Assess and analyse existing business processes to identify opportunities for improvement.
- Develop and implement strategies aimed at optimizing workflows and structures.
- Oversee continuous improvement initiatives and ensure successful execution.
- Collaborate with stakeholders across the organisation to enhance productivity and operational efficiency.
- Provide training, mentorship, and guidance to team members on new methodologies and practices.
- Monitor and report on the progress of improvement projects.
- Utilise process improvement tools such as Lean Six Sigma to ensure effective optimisation.
- Investigate operational shortcomings and identify solutions to address issues.
- Establish performance standards to maintain high levels of organisational excellence.
- Stay updated on industry advancements and incorporate best practices into business operations.
- Conduct regular audits, inspections, and assessments to ensure compliance with quality standards and identify areas for improvement.
- Proven experience in quality management, preferably in the surveying, construction, or engineering industries.
- Strong knowledge of quality management standards (ISO 9001, etc.) and methodologies (Six Sigma, Lean, etc.).
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Exceptional communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
- Demonstrated leadership skills and a strong ability to motivate and influence others toward a common goal.
- Experience in conducting audits and assessments, with a deep understanding of compliance requirements.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Experience in training and capacity building related to quality assurance practices.
- Bachelor's degree in Business Administration, Operations, Process Management, or a related field (advanced degree or MBA preferred).
- A results-driven mindset with a passion for driving improvements and delivering exceptional quality services.
- Competitive Industry leading salaries (DOE)
- 23 days holiday plus bank holidays, increasing to 26 with service
- Hybrid working
- Staff benefits package including discounts at retailers and gym memberships, and spa days
- Pension Scheme
- Health Insurance (Vitality), including cinema tickets, free coffee, and movie rental rewards, along with free subscription to Headspace and Free Virtual 24/7 GP Service
- Life Insurance
- Company Van and Fuel card if applicable role
- Referral Scheme of up to £1000
- IT & Phone Package
- Recognition scheme and Service Awards
- Social events throughout the year eg Annual General Meeting, Summer Event, and Christmas Event
- Continuous on-the-job training and development, both in-house and through The Survey School (QCF) and CICES qualifications
Vision Survey is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.
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Vision Survey is on the lookout for an enthusiastic Quality and Continuous Improvement Manager who’s ready to drive excellence in our surveying and engineering services. In this pivotal role, you'll spearhead our quality assurance initiatives, instilling a robust culture of continuous improvement across the board. Your main mission? To develop, implement, and monitor our quality management systems so they not only meet but exceed industry standards and client expectations. You’ll assess and analyze our existing business processes, pinpointing opportunities for enhancement while collaborating with stakeholders to increase productivity. Your leadership will shine as you provide training and mentorship to team members, ensuring they’re well-versed in the latest improvement methodologies. Utilizing tools such as Lean Six Sigma, you’ll delve into operational challenges, transforming them into streamlined solutions. Regular audits and inspections will be a part of your toolkit to maintain compliance with quality standards. If you have a knack for fostering a learning environment, exceptional communication skills, and a results-driven mindset, Vision Survey is the place for you. Join us, and help shape a future of exceptional service delivery and operational excellence!
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