Marketplace Support Analyst
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.
From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.
About the role:
As a Marketplace Support Associate, you will own technical support and escalation for Vistar’s DSP, while helping clients leverage our offering within the marketplace. As a marketplace support team member, you will not only solve real customer problems but also define how Vistar operationalizes demand-side support now and in the future.
What you'll do:
Act as first line of support for debugging Marketplace campaign issues across the DSP and SSP as well as troubleshooting DSP issues internally and externally (e.g. campaign underdelivery).
Provide technical support to clients and internal team members; Understand problems and communicate effective solutions while keeping Vistar’s customer set happy
Coordinate with the product and support engineering teams to improve our demand side product suite, processes, documentation, and internal tools, and ensure internal teams and resources are working efficiently and effectively
Work with Client Success and Sales teams to communicate technical issues to our internal Product and Engineering teams, and liaise with our client’s technical teams
Project manage troubleshooting efforts with internal technical teams and communicate solutions back to GTM support and sales teams
Identify client knowledge gaps and assist in creating appropriate documentation and product training plans
Become an expert in Vistar’s Marketplace products and services in order to provide top-tier service and support to clients
What experience we’re looking for:
3+ years supporting ad tech products (ideally a DSP), through project management of product and technical support issues
Excellent problem-solving and communication skills
Experience troubleshooting DSPs, SSPs, APIs; Experience troubleshooting partner-facing technical issues (e.g. related to APIs, SQL queries, etc.)
Experience with technical concepts and coding languages (HTML and JavaScript)
Fluent in Excel and comfortable working with data
A positive attitude and desire to make clients happy
Who you are:
Someone with a positive attitude who is obsessed with making customers happy
Excellent at multitasking and staying organized
Loves using critical thinking skills to solve problems
Willing to put in hard work and be a team player
Upbeat and looking to add to our team and company culture
What we offer:
Flexible, fun start-up environment and culture
An approachable and accessible C-Suite
Comprehensive health benefits
401k + match
Quarterly lifestyle stipend
Unlimited PTO and summer Fridays
A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office
Sponsored volunteer events and Vistar Gives Back program
An awesome and supportive bunch of people to work with and learn from
At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in New York City is $65,000-75,000, plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of New York City may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.
If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.
Average salary estimate
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Join us at Vistar Media as a Marketplace Support Analyst in New York, where you’ll play an essential role in reshaping the future of out-of-home advertising. Vistar Media is the largest digital out-of-home advertising marketplace globally, combining innovative technology with unparalleled service. Your main responsibility will be to provide technical support to our clients using our DSP (Demand-Side Platform) and SSH (Supply-Side Hub). You'll be the first point of contact for troubleshooting any campaign issues, ensuring our clients receive the best possible service and solutions. This role is all about collaboration – you'll work closely with our product and engineering teams to streamline systems and improve our offerings while troubleshooting and resolving any technical hiccups that arise. We’re seeking someone with at least 3 years of experience in advertising technology and a knack for problem-solving. In addition to communicating effectively with clients, you’ll also manage internal project efforts to aid in the overall performance of Vistar’s platforms and processes. We prioritize a positive and collaborative workplace atmosphere, where your contributions will have a meaningful impact on our operations and client satisfaction. You’ll also help enhance documentation and training plans to empower our clients, making your role vital to client success and our company culture. If you are organized, tech-savvy, and passionate about customer satisfaction, this is your chance to become a part of a dynamic team in a thriving start-up environment. At Vistar Media, we can't wait for you to bring your unique talents to our enthusiastic team and help us engage consumers around the world!
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Vistar Media is the home of out-of-home. Out there, in the streets, ad space intersects time and place. It’s a part of life. OOH campaigns inform, entertain, attract - and they can change the course of someone’s afternoon. At Vistar Media, we fa...
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