UX Researcher

A UX Researcher at HSA Bank is responsible for managing user research activities, providing insights based on user needs, and collaborating with design teams to inform design choices. This includes conducting interviews, usability testing, and heuristic evaluations, as well as assisting in wireframe and prototype development using Figma. The role also involves participating in brainstorming sessions and design critiques to ensure research insights are incorporated into design iterations.

To qualify for the UX Researcher position at HSA Bank, candidates should ideally hold a bachelor's degree and have experience in various research methodologies including usability testing, surveys, and field research. Proficiency in tools like Figma for wireframing and prototyping is essential, along with strong communication skills to clearly convey research findings.

Success as a UX Researcher at HSA Bank requires a firm grasp of Mental Models, usability testing techniques, and the ability to report findings effectively. Familiarity with concepts such as Lean UX, Agile Scrum, and Design Systems will greatly enhance your contributions, as will proficiency in research tools like UserTesting.com.

As a UX Researcher at HSA Bank, your insights directly influence design decisions by providing empirical data that shapes prototypes and wireframes. You'll participate in design critiques and collaborate closely with UX Designers, ensuring that every design iteration is backed by solid research findings, ultimately leading to more user-centered solutions.

HSA Bank fosters a collaborative and innovative work environment for UX Researchers in Milwaukee. You will find yourself in a dynamic setting where teamwork and creative brainstorming thrive, especially working in Agile Scrum teams. The team values your contributions and insights, making it an exciting place to grow as a UX professional.

When discussing your approach to user research, highlight your methodology from planning to execution. Discuss how you develop research questions, choose participants, and select appropriate methodologies, such as interviews or usability tests. Always demonstrate how you integrate findings into design practices.

Be prepared to answer by listing tools like Figma that you are proficient in and explain why you prefer them. Describe your process of turning research insights into low-to-mid fidelity wireframes and how these prototypes are utilized to gather user feedback.

Discuss the importance of clear documentation and effective communication in conveying research results. Mention how you utilize presentations, reports, or collaborative discussions to ensure that team members understand insights and can apply them to design decisions.

Share your hands-on experience with usability testing, including types of tests you've conducted (remote, moderated, etc.) and how you analyze the data. Detail specific outcomes or improvements made based on usability testing results to illustrate your impact.

Provide a specific example of a challenging research project, detailing the context, the challenges faced, and the solutions implemented. Explain the impact of your research and how it informed design decisions or improved user experience.

Express your strategies for staying updated on UX trends, whether through professional development courses, attending conferences, or following thought leaders in the industry. Show enthusiasm for continuous learning as it relates to enhancing your work at HSA Bank.

Share a compelling story that illustrates how your research findings prompted a significant change in design. Highlight the research process, the data collected, and the design changes made, emphasizing the positive outcomes for user experience.

Discuss how you apply Mental Models to understand users' thought processes and expectations. Explain how this understanding informs your research design and the development of intuitive user experiences at HSA Bank.

Explain your approach to analyzing conflicting feedback—emphasizing the importance of triangulating data from multiple sources. Discuss how you weigh qualitative feedback with quantitative metrics to make informed decisions that best serve users.

Convey your passion for the intersection of healthcare and user experience. Discuss how HSA Bank’s mission aligns with your values and how your expertise can contribute to creating user-centered designs in the healthcare savings space.