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Self-Checkout Associate - job 2 of 3

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Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Self-Checkout Associate

Job Purpose

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Essential Responsibilities

Percent Of Responsibilities

Responsibility

% Of Time

Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.

Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

45%

Provides outstanding service in the Self-Checkout lanes according to SEG service standards:

Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
Monitors regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
Aids actively in scanning product for those who may require assistance.

45%

Keeps work area clean, orderly, and free from safety hazards:

Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or tools
Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs
Returns carts to shopping cart corral

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

EDUCATION

Required Education

Course of Study

N/A

Preferred Education

Course of Study

High School / GED

EXPERIENCE

Relevant Experience

Supervisory Experience

0-3 yrs minimum

No Supervisory Experience

LANGUAGE REQUIREMENTS

Language(s) Required

Language(s) Preferred

English

English & Spanish

Knowledge, Skills & Abilities Required

· Must be at least 18 years of age to perform job functions

· Ability to read, write and speak English proficiently

· Ability to understand and follow English instructions

· Compliance with all company policies and procedures

· High standard of integrity and reliability

· Basic computer skills required to participate in online training

· Authorization to work in the United States or the ability to obtain the same

· Successful completetion of pre-employment drug testing and background check

Knowledge, Skills & Abilities Preferred

Environmental Factors

Department

Retail

Environmental Factors

Retail - General Light: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up tp the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft.

Working Conditions: While performing the essential functions of this position, the employee may be

exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor,box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 20 lbs.

Location and Travel Requirements

Location

Store

Travel Percent, Overnight & Motus

Travel Percent

Overnight

Motus Eligible

N/A

Average salary estimate

$30000 / YEARLY (est.)

min

max

$25000K

$35000K

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What You Should Know About Self-Checkout Associate, Winn-Dixie Retail Stores

Are you looking for an exciting opportunity to make a difference while helping customers? Join Southeastern Grocers as a Self-Checkout Associate in Baton Rouge, where you'll play a vital role in enhancing the shopping experience. Your primary responsibility will be to oversee the self-checkout area, ensuring that customers have the support they need to navigate their transactions smoothly. As you help monitor the scanning and recording of items, you'll actively engage with customers, offering friendly assistance and addressing any questions they might have. Your keen eye and quick reactions will be crucial in identifying any irregularities or suspicious activities, so you can report them promptly and help prevent loss for the store. At Southeastern Grocers, we pride ourselves on creating a remarkable customer environment, and your role as a Self-Checkout Associate is pivotal in maintaining that standard. By providing exceptional service and guidance, you’ll not only foster a positive shopping atmosphere but also contribute to customer satisfaction and loyalty. You’ll also have opportunities to keep the self-checkout area clean and organized, ensuring it is stocked with necessary supplies. If you’re a proactive individual with excellent communication skills who thrives in a busy environment, this role could be the perfect fit for you. Join us at Southeastern Grocers and be part of a team that values inclusion, support, and a welcoming workplace culture. We can’t wait to see you thrive in this energetic and fulfilling position!

Frequently Asked Questions (FAQs) for Self-Checkout Associate Role at Winn-Dixie Retail Stores

What are the main responsibilities of a Self-Checkout Associate at Southeastern Grocers?

As a Self-Checkout Associate at Southeastern Grocers, your key responsibilities include monitoring self-checkout transactions to prevent inventory loss and ensure accurate scanning. You will provide outstanding customer service by assisting shoppers with the self-checkout process, addressing any issues that arise, and maintaining a clean and organized self-checkout area.