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Property Manager II (Green Hotel Apartments)

WinnCompanies is searching for a Property Manager II to join our team at Green Hotel Apartments, a 139-unit affordable housing community located in Pasadena, CA. 


In this role, you will effectively manage, market, and maintain the apartment community, meet the financial objectives of the owner and management company, and comply with all applicable regulatory standards and requirements.


This opportunity offers a typical work schedule: Monday through Friday, from 8:00AM to 5:00PM with occasional after hours. Additionally, the salary range for this position is $58,240 to $70,720 annually, based on experience.


Responsibilities
  • Collaborate with senior management to establish appropriate rent levels.
  • Review rent schedules, and oversee preparation and submittal of rent increases and renewals.
  • Maintain optimum level of occupancy.
  • Process timely and accurate move-ins, move-outs, recertifications, and renewals.
  • Approve rental applications adhering to property standards and all appropriate agency standards.
  • Follow company marketing policies and reporting requirements.
  • Ensure the property tenant files are organized, complete and accurate.
  • Ensure that Property Software Data is accurate at all times.
  • Ensure that the site maintains compliance with applicable state and federal program regulations.
  • Ensure the property and grounds are well maintained.
  • Direct maintenance team to implement maintenance programs and controls.
  • Report property incidents, accidents, and injuries in accordance with company policy.
  • Resolve resident issues and conflicts timely and in accordance with site guidelines.
  • Prepare the property's annual budget for approval by senior management.
  • Provide accurate financial reporting and monthly variance reporting.
  • Solicit bids, and process Purchase Orders and Invoices as needed in accordance with Winn Purchasing Policy.
  • Ensure timely collection and deposit of all rents and fees in accordance with local laws and Winn Rent Collection guidelines.
  • Use company directives to screen, hire, and train new personnel.
  • Promote staff efficiency and engagement through ongoing company and industry trainings, instruction, and leadership.
  • Use the company's Professional Development Program (PDP) to develop, train, and engage site employees.
  • Conduct weekly staff meetings. Understand, train, and embody Winn Guiding Principles.


Requirements
  • High school diploma or GED equivalent.
  • 1-3 years of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Knowledge of property management.
  • Knowledge of affordable housing programs.
  • Knowledge of landlord and tenant laws.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Experience with computer systems, particularly Microsoft Office.
  • Excellent customer service skills.
  • Outstanding verbal and written communication skills.
  • Ability to multi-task and manage a fast-paced office environment.
  • Ability to manage and work with a diverse group of people and personalities.
  • Superb attention to detail.


Preferred Qualifications
  • Bachelor's degree.
  • Real Estate Experience.
  • Experience with Yardi or RealPage property management software.
  • Knowledge of marketing and leasing techniques.
  • NAHP – CPL, SHCM, CAM (MA - C3P) designations.
  • CAM – RAM & ARM honored; CGPM – NAA or NAMA honored designations.


$58,240 - $70,720 a year

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.


The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data.  Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check.  Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.


Current Winn employees should apply through this internal link.

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Average salary estimate

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$58240K
$70720K

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What You Should Know About Property Manager II (Green Hotel Apartments), WinnCompanies

WinnCompanies is on the lookout for a Property Manager II to become an integral part of our team at the Green Hotel Apartments, a charming 139-unit affordable housing community located in sunny Pasadena, CA. As a Property Manager II, you'll be at the heart of ensuring our community thrives. Your role will involve managing, marketing, and maintaining the property all while keeping a keen eye on meeting our financial goals and staying compliant with state and federal regulations. You will collaborate with senior management to set rent levels, oversee application processes, and approve rental applications, ensuring everything aligns with our property standards and those of relevant agencies. We also need someone who can roll up their sleeves to keep the property’s grounds well-kept, manage a small team, and promote staff engagement and efficiency. With a regular Monday through Friday work schedule from 8:00 AM to 5:00 PM (with occasional after-hours work), you’ll have the work-life balance to enjoy all that Pasadena has to offer. We’re committed to your growth, providing opportunities for professional development through our Professional Development Program. If you have a background in property management, experience with affordable housing programs, and a passion for excellent customer service, then this might just be the perfect role for you at WinnCompanies!

Frequently Asked Questions (FAQs) for Property Manager II (Green Hotel Apartments) Role at WinnCompanies
What are the responsibilities of a Property Manager II at Green Hotel Apartments?

As a Property Manager II at Green Hotel Apartments, your primary responsibilities will include managing all aspects of the apartment community, from maintaining optimal occupancy levels to approving rental applications. You'll collaborate with senior management on rent levels, oversee budgets, and ensure compliance with regulatory standards. Effective communication and conflict resolution with residents will also be key to your success.

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What qualifications are required for the Property Manager II position at Green Hotel Apartments?

To qualify for the Property Manager II role at Green Hotel Apartments, candidates typically need a high school diploma or GED equivalent, along with 1-3 years of relevant work experience and some supervisory experience. Knowledge in property management, affordable housing programs, and landlord/tenant laws is essential. Furthermore, strong organizational and customer service skills are a must.

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What skills are important for a successful Property Manager II at Green Hotel Apartments?

A successful Property Manager II at Green Hotel Apartments should exhibit exceptional customer service skills and strong verbal and written communication capabilities. Additionally, the ability to multi-task, a high attention to detail, and experience managing diverse populations are important. Familiarity with property management software will also enhance your effectiveness in this role.

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What is the salary range for the Property Manager II role at Green Hotel Apartments?

The salary range for the Property Manager II position at Green Hotel Apartments is between $58,240 and $70,720 annually, depending on your experience. This role not only offers competitive pay but also a supportive work environment with opportunities for professional growth.

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What benefits are offered to Property Manager II at Green Hotel Apartments?

Property Manager II at Green Hotel Apartments benefits from various perks, including generous time off policies, a 401(k) plan with company match, comprehensive medical, dental, and vision plans, and ongoing training opportunities. Additionally, we provide resources for employee well-being and a corporate discount program to support our team members.

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Common Interview Questions for Property Manager II (Green Hotel Apartments)
How do you handle tenant complaints as a Property Manager II?

Handling tenant complaints requires a combination of good listening skills and problem-solving abilities. Start by acknowledging the tenant's concern, gather all necessary information, and assess the issue within company guidelines. It's essential to maintain open communication and ensure a follow-up to confirm the issue has been resolved satisfactorily.

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Can you explain your experience with property management software?

When asked about property management software, share specific examples of programs you've used, such as Yardi or RealPage. Discuss how you have applied these tools for tracking rent payments, maintaining tenant records, or generating financial reports. Highlighting your proficiency will demonstrate your ability to manage the administrative aspects of the role efficiently.

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What strategies do you use to maintain a high occupancy rate?

To maintain high occupancy rates, leverage marketing strategies that showcase the community’s unique features. Highlighting your exceptional customer service skills can also help foster positive relationships with current residents, encouraging referrals. Throughout the occupancy review process, it’s important to stay proactive by ensuring timely responses to applications and maintaining tenant satisfaction.

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How do you ensure compliance with housing regulations?

Ensuring compliance with housing regulations involves staying updated with state and federal laws, including tenant rights and property management practices. Regularly auditing tenant files for accuracy and following company procedures are effective methods. Participation in training or certification programs can also help you stay informed about regulatory changes.

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What is your approach to budgeting for a property?

My approach to budgeting for a property begins with a thorough assessment of past financial performance and market conditions. I would work with senior management to forecast expenses while ensuring funds are allocated for essential maintenance and improvements. Regular monitoring of the budget throughout the year allows for timely adjustments as needed.

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How do you prioritize tasks in a fast-paced property management environment?

Prioritizing tasks effectively in a fast-paced environment involves organizing responsibilities by urgency and importance. Utilizing a digital task management system can help you keep track of daily operations, while regular staff meetings can clarify priorities among team members to ensure everyone is aligned and focused.

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How do you handle staff training and development?

Staff training and development are priorities for me, as developing team skills enhances overall property management. I would implement training sessions and leverage the company’s Professional Development Program, focusing on continual learning, goal setting, and providing constructive feedback to help staff achieve their maximum potential.

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Describe a time when you resolved a conflict between tenants.

When resolving a conflict between tenants, I focus on remaining neutral. I would set up a meeting where both parties could express their views. By fostering open communication and guiding them towards a mutually agreeable solution while adhering to property rules and regulations, I would aim for a resolution that restores peace within the community.

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What marketing techniques are you familiar with in terms of promoting a rental property?

My familiarity with marketing techniques includes using online platforms, social media, and community events to showcase the property. I emphasize unique selling points, such as location benefits and amenities, and also utilize referral programs to encourage current residents to invite potential tenants, creating a comprehensive marketing strategy.

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Why do you want to work for WinnCompanies as a Property Manager II?

I want to work for WinnCompanies because of your commitment to uplifting communities and the focus on professional development. I admire your mission-driven approach and believe my experience in property management aligns with your values. I look forward to being part of a team that makes a positive impact on residents' lives.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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March 22, 2025

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