Senior Community Manager - Mobile

As a Senior Community Manager at 2K Games, you'll own the community strategy for Civilization: Eras & Allies, crafting initiatives that align with game goals and the franchise's values. This includes managing a comprehensive content calendar, engaging with players on social media platforms, and ensuring a steady flow of communication between players and the development teams.

To qualify for the Senior Community Manager role at 2K Games, you’ll need a solid 7+ years of community management experience, including at least 2 years in mobile gaming. A strong background in managing global gaming communities, familiarity with gaming-focused social media, and excellent communication skills are essential for success in this position.

In the role of Senior Community Manager, you will develop and maintain clear channels for player feedback, effectively translating community sentiments into actionable insights. This involves monitoring community metrics and ensuring the voice of the players is advocated for within the product teams.

A Senior Community Manager at 2K Games should be proficient in various gaming-focused social media platforms such as Discord, Reddit, TikTok, YouTube, and Twitter/X. Knowledge of community management tools for analytics and content scheduling will also help you excel in your role.

At 2K Games, we pride ourselves on fostering an inclusive and dynamic work environment. As a Senior Community Manager, you’ll collaborate with passionate teams across the globe, promoting a culture that encourages you to bring your best self to work while advocating for diversity and inclusion within the gaming community.

In answering this question, share specific examples from your background that highlight your accomplishments in building and managing gaming communities. Focus on metrics that demonstrate growth and engagement, as well as any innovative strategies you implemented to foster community relationships.

When discussing this, emphasize your understanding of cultural differences and regional gaming trends. Provide examples of how you've tailored community initiatives in the past to suit varying audiences, showcasing your adaptability and strategic thinking.

In your response, detail the tools and metrics you employ to gauge community sentiment effectively. Discuss how you leverage data analytics to inform your strategies, ensuring that player feedback directly affects game development and community initiatives.

Share a past experience where you navigated a crisis in a community setting. Describe your approach to communication, whether through social media or direct outreach, to reassure players and restore confidence in the team and product.

Discuss your strategies for forging relationships with content creators and influencers. Mention how you would develop creator programs or influencer campaigns to collaborate effectively and expand the game's outreach within their communities.

Focus on how you use data analysis to drive decisions. Provide examples where data helped you refine your community initiatives and increased engagement or retention among players, emphasizing the importance of informed decision-making.

Reflect on significant hurdles you've encountered, be it player dissatisfaction or community disputes. Discuss the actions you took to resolve these issues and the positive outcomes that resulted from your proactive engagement.

Detail your framework for assessing community requests, explaining how you balance urgency and importance while considering the game’s goals. Acknowledge the importance of transparency in communication with players about the implementation of their feedback.

In your answer, narrate a specific instance of a community event or initiative and quantify its success. Highlight the planning, execution, and the positive reactions from the community to illustrate your capabilities.

Discuss the initiatives you've implemented to foster inclusivity and positivity within gaming communities. Provide insights on engagement activities, moderation practices, and how you celebrate community successes to enhance player experience.