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Travel Consultant

Travel Consultant

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

What does a AAA Travel Consultant do?
•    Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
•    Shares knowledge and expertise from personal experiences and/or education study trips
•    Develops long standing relationships with our members and builds referral and repeat business
•    Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the members expectations
•    Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals

For the right individual this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

•    We offer extensive training to aid you in your career development through The Auto Club University
•    Regular recognition through various company programs and incentives for trips, cash and prizes
•    Company sponsored IATAN cards, providing exclusive travel agent discounts
•    Love to travel? Personal travel opportunities at discounted pricing
•    Corporate benefits for insurance products
•    Paid educational study trips are available for our Agents to promote career development
•    Quarterly incentives/bonuses for achieving established production tiers

Required / Preferred Skills
•    A high school diploma is required, but we prefer a 2 or 4 year college degree
•    You need to be able to pass comprehensive criminal background check and thorough urine sample drug screening
•    We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment

Qualifications, does this sound like you?
•    Travel is not just a hobby or a wish, it’s your passion
•    You must be available to work most Saturdays and some evenings to support goal achievement
•    We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program which requires some travel for training
•    You are driven by sales and exceeding your goals
•    You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
•    You have a strong and very comfortable relationship with paperwork and you are very organized!

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Travel Consultant, AAA

Are you ready to combine your passion for travel with an exciting career? Look no further than the Travel Consultant position at AAA in Fort Worth, Texas! As a Travel Consultant, you'll have the chance to share your love of exploration and help others create unforgettable experiences. This role is not only about selling travel packages—it’s about building lasting relationships, providing expert advice, and ensuring that each trip is perfectly tailored to meet member expectations. You'll deal with everything from cruises and hotel bookings to crafting personalized itineraries, all while continuing to expand your own travel knowledge. Successful candidates should exhibit a strong sales drive, excellent organizational skills, and a keen eye for detail. If you enjoy multi-tasking in a dynamic environment and possess good communication skills, this could be your dream job! We provide comprehensive training through The Auto Club University, alongside performance recognition and incredible travel perks! Join a dynamic team where your ambitions will be valued and developed through ongoing leadership opportunities. With benefits like health coverage, a 401(K) plan, tuition assistance, and employee discounts, AAA is not just offering a job, but a fulfilling career path. We can’t wait to welcome you into our vibrant community where diversity and collaboration drive our success. Let’s embark on this journey together!

Frequently Asked Questions (FAQs) for Travel Consultant Role at AAA
What does a Travel Consultant at AAA do?

As a Travel Consultant at AAA, you'll sell a variety of travel packages, including cruises, hotel arrangements, and complete travel itineraries. Your job will also involve using your firsthand travel experiences to provide insights, fostering relationships with members, and ensuring that their travel experiences exceed expectations. You'll also be responsible for upselling related products, giving members extra value while they travel.

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What qualifications are required for the Travel Consultant role at AAA?

To qualify for the Travel Consultant position at AAA, a high school diploma is required, although a 2 or 4-year college degree is preferred. We seek candidates with at least two years of successful retail sales or relevant banking experience, and a criminal background check and drug screening are part of the application process.

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What benefits does AAA offer to Travel Consultants?

AAA offers a comprehensive benefits package for Travel Consultants, which includes health, dental, and vision coverage, a 401(K) savings plan with company matching, tuition assistance, and paid volunteer time off. Additionally, employees enjoy discounted travel opportunities and various incentives aimed at rewarding performance.

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What training is provided for new Travel Consultants at AAA?

New Travel Consultants at AAA will undergo training through The Auto Club University. This rigorous program prepares you for your new role, ensuring you develop both sales skills and travel knowledge to excel in your position and pave the way for future leadership opportunities.

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What is the work schedule like for a Travel Consultant at AAA?

As a Travel Consultant at AAA, you'll need to be available to work most Saturdays and some evenings. This flexibility is crucial in supporting goal achievement and providing excellent service to our members, allowing you to work during peak travel planning times.

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Common Interview Questions for Travel Consultant
What motivated you to apply for the Travel Consultant position at AAA?

It's important to convey your genuine passion for travel and how your experiences have shaped your desire to help others experience the world. Discuss any personal travel experiences and what excites you about working in a role where you can influence someone's journey.

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How would you handle a difficult customer seeking travel advice?

Answer by demonstrating your customer service skills and ability to remain calm under pressure. Discuss the importance of active listening and understanding the customer's needs, then offer solutions or alternatives to meet their expectations.

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Can you explain a time when you successfully exceeded sales goals?

Share a specific example where your efforts led to achieving and surpassing sales targets. Use metrics if possible to illustrate your achievements, and highlight the strategies you employed to engage customers and close sales effectively.

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What skills do you have that make you a good fit for the Travel Consultant role?

Mention relevant sales experience and strong organizational skills. Highlight your ability to multi-task in fast-paced environments, your proficiency with technology, and your keen attention to detail as key qualifications for a successful Travel Consultant.

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How do you stay updated with the latest travel industry trends?

Discuss your commitment to continuous learning. Mention subscriptions to travel-related publications, participation in training programs, or joining travel and industry associations that allow you to stay informed about new destinations, regulations, and trends.

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Describe your experience with handling travel bookings and itineraries.

Provide insight into any previous experience managing travel reservations, whether through a formal agency or personally organizing trips. Emphasize your aptitude for navigating booking systems and ensuring client satisfaction through well-organized itineraries.

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What role do you believe customer service plays in this position?

Customer service is vital! Emphasize how excellent service fosters trust and can lead to repeat business. Discuss the importance of understanding and anticipating customer needs as a foundation for successful travel planning.

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How would you promote additional products or upgrades to members?

Talk about your sales approach – for instance, offering personalized recommendations based on the customer’s travel interests, and emphasizing how these products could enhance their overall experience while meeting their needs.

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What does teamwork mean to you in a Travel Consultant role?

Define teamwork as collaboration and mutual support among colleagues to provide excellent service to members. Mention how open communication and sharing experiences can contribute to a more positive work environment.

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Why do you think diversity is important in the travel industry?

Discuss how diversity enhances creativity and broadens perspectives, which are crucial in understanding and serving a diverse clientele. Emphasize that a variety of backgrounds contribute to richer interactions and innovative solutions for travelers.

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MATCH
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 30, 2025

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