Associate Director, AI Platform Operations

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

As part of AbbVie’s Business Technology Solutions (BTS) team, R&D Global Therapeutics is responsible for building and deploying scalable Artificial Intelligence (AI) Applications and Platforms.

We are seeking a dynamic and experienced Associate Director, AI Platform Operations, to lead the technical platform scaling and operations of our generative AI solution for document creation.

In this role, you'll help shape the future our AI document creation platform through strategic planning and execution of a platform roadmap spanning the next 3-5 years. Your main responsibility will be expanding the platform operations from R&D to other BTS functions company-wide. This role involves overseeing system operations for robust scalability, managing development operations, and adhering to service level agreements with comprehensive metrics reporting.

You will work closely with data scientists, engineers, and business stakeholders to drive the product vision, strategy, and execution to deliver innovative Generative AI solutions that meet market demands. You will be responsible for defining and prioritizing the platform product backlog, ensuring the development team delivers high-quality features that meet user needs and business goals.

Responsibilities

• Solution Scaling: Extend AI solutions beyond R&D to other BTS functions for organization-wide adoption.
• System Operations Scaling: Manage the scaling of operations to meet increased demand, ensuring resilience, performance, and efficiency.
• Operations Management: Oversee factory operations and enforce service level agreements using detailed metrics for effective reporting.
• Technical Roadmap: Develop and implement a strategic roadmap for platform enhancements and innovations over the next 3-5 years.
• Platform Backlog Management: Prioritize platform enhancements and ensure timely deployment. Participate in agile processes such as sprint planning and reviews.
• Capability Delivery: Ensure timely delivery of platform capabilities, aligned with strategic business goals.
• Generative AI Expertise: Stay updated on AI and machine learning trends, evaluate tools and platforms for development, ensuring scalability and reliability.
• Stakeholder Management: Build relationships across BTOs for successful project implementation, coordinate solution portfolios, and manage interdependencies.
• Investigate Technologies: Explore existing systems and new technologies in the industry, integrating them with the business strategy.
• Collaborative Leadership: Partner with BTOs to inform customers and BTS managers, resolving conflicts and understanding regulatory impacts.

Required: 

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience in Computer Science, Information Technology, or a related field; advanced degree preferred.
• 9+ years experience in project management, business systems analysis, software development or deployment, or software technical product management, with a minimum of 9 years managing projects, or an equivalent combination of education and work experience.
• Proven experience managing AI platforms, with a focus on generative AI solutions.
• Demonstrated experience in strategic planning and execution of technology platform roadmaps.
• Knowledge of software development best practices with proficiency in Agile methodologies and tools (e.g., JIRA, Confluence).
• Ability to effectively scale system operations to meet growing demands.
• Excellent leadership and team management skills.
• Strong technical background with the ability to understand and discuss technical concepts.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.

Preferred: 

• Strong understanding of large language models and generative AI technologies.
• Technical writing experience is a plus 
• Experience working in the Life Sciences industry and/or GXP validated systems 

Tools and skills you will use in this role:

• Technical Operations and SDLC Operations
• Technical Writing Skills
• Agile Scrum
• Jira
• Confluence
• Microsoft M365 Suite
• Strong Presentation Skills

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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