Manager, Business Systems Owner, Hybrid

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Drive the strategic vision and execution of the solutions for Access & Reimbursement and Patient Assistance Program (PAP) within our Patient Relationship Management Platform. The ideal candidate will possess a blend of business and technical expertise, product strategy and development acumen, Healthcare and Patient Services industry knowledge, and a passion for improving patient experience through innovative technology solutions. Act as the key liaison between the AbbVie Access Support (AAS) team, Patient Assistance Program (PAP) team, end users (over 1000 agents / supervisors), Commercial Patient Services team and our Business Technology Solutions (BTS) team. Your goal will be to ensure our Patient Access Platform not only meets but surpasses the expectations of our end users and business stakeholders.

Responsibilities:

• Develops and promotes business cases for key projects.  Responsible for planning and overseeing and execution of a portfolio of technology projects from ideation to completion; including securing cross-functional alignment on project scope, benefits, cost, and timelines. He/she is expected to work effectively across various IT shared services teams, manufacturing site representatives, and Global QA Lab stakeholders.
• Provides management oversight and implementation of projects capping in excess of 14 million dollars.
• Ensures technology strategy and roadmaps for portfolio of solution enables business objective usability while optimizing the total cost of ownership for IT solutions and ensuring compliance to applicable regulations
• Collaborates with local teams and solution vendors to minimize impact to production, ensure continuity of business solutions, assure alignment with architecture & technology standards, and ability of product scale to meet AbbVie requirements.
• Communicates and educates the technical and business communities on current architectures and technologies.
• Identify current and emerging business needs and evaluates technology solutions to balance short term and long-term objectives.  Understands both data and technology capabilities already in use across AbbVie and recommends and implements appropriate solutions.
• Accountable for financial objectives and timelines of the portfolio, including monthly targets, project targets and overall implementation and maintenance while supporting a dynamic manufacturing portfolio.
• Builds positive culture and develops team members while overseeing the department. Monitors team workload, guides team through complex work issues, and answers questions. Interviews, hires, and recommends salary adjustments for team members as needed. Collaborates with team members to establish performance goals, conducts performance reviews, and assists with succession planning.

• Bachelor’s Degree or an equivalent combination of education and work experience. Minimum of 10 years of work experience including laboratory background, business analysis, project management, and strategic execution.
• Self-Directed Leader, quickly grasping business needs and setting direction and implementation.
• Excellent analytical, judgment and consultative capabilities and communication skills
• Excellent communications and influencing skills with strong ability to balance differing stakeholder interests through sound analysis and persuasion
• Strong understanding of access and reimbursement processes within the healthcare industry.

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Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

• ​​The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​
• This job is eligible to participate in our short-term incentive programs. ​​

​​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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