Pilina General Manager

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

As the General Manager of Pilina, you will be responsible for overseeing all facets of the venue, ensuring its continued business growth, operational excellence, and elevated guest experience. Your leadership will drive innovation, team development, and sustained success in alignment with our brand vision.

Salary Range: $95,000 - $105,000

What you will be doing:

• Drive business growth and profitability by developing strategies to increase average check and cover capture, optimizing purchasing and inventory management, and fostering strong partnerships with preferred suppliers.
• Work in partnership with the Resort Chef de Cuisine to execute the smooth and flawless operation of the front and back of house.
• Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships.
• Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, benchmarking state-of-the-art practices and participating in Hawaii community programs.
• Consistently drive innovation to be the ‘Hottest Place in Town’ by actively promoting our venue within the community.
• Actively participate in social media accounts and online reputation (including responding to inquiries/comments) in partnership with the Executive Chef, and Marketing/PR Manager in accordance with marketing standards.
• Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing and sales projections, analyses and estimates.
• Meet restaurant financial objectives by preparing strategic and monthly forecasts; analyzing variances; initiating corrective action.
• Accomplish restaurant objectives by recruiting, selecting, orienting and training to ensure colleagues are set up for success.
• Maintain operation by preparing policies and standard operating procedures aligned with hotel policies.
• Ensure all brand standards and programs are in place and maintained.
• Collaborate with other departments to contribute to the overall smooth operation of the hotel.
• Share Pilina story and history of the islands with guests.
• Maintain exceptional cleanliness, safety, and sanitation standards by exceeding guest expectations and ensuring compliance with local health regulations, EHC, and company guidelines.
• Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations.

Your experience and skills include:

• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment

Education

• University/College Degree in a related discipline is an asset
• High School diploma or equivalent or vocational training

Experience

• Minimum two (2) years work experience leading food & beverage operations required
• Knowledge of local culinary scene and trends
• Experience in a high volume restaurant, bar or lounge
• Ability to work effectively with programs Open Table, Opera and Silverware point of sale system is an asset
• Experience monitoring company social media platforms is an asset
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team

Licenses or Certificates          

• TB Clearance
• Maui County Liquor Card
• TIPS Certification
• Food Safety Certification or ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani