Sales & Service Lead - Manhattan Village

As a Sales & Service Lead at Alo Yoga in Manhattan Beach, your responsibilities include providing exceptional guest experiences, leading the sales floor, supporting your team members through coaching, analyzing sales reports, managing inventory and budgets, and collaborating with various departments. Your leadership will inspire a service-focused environment that differentiates Alo Yoga from competitors.

To be considered for the Sales & Service Lead position at Alo Yoga, you should have at least 2 years of experience in a client-centric sales environment. Leadership abilities, excellent communication skills, and a positive attitude are also essential. A passion for fitness and wellness, along with an eagerness to provide feedback and grow with the team, will set you apart as an ideal candidate.

The Sales & Service Lead position at Alo Yoga typically requires 32-40 hours per week, with variable shifts including weekends and peak days. Flexibility is crucial, especially during the busy holiday season when all staff members are expected to work during our blackout period from Thanksgiving through early January.

In addition to a competitive pay rate, Sales & Service Leads at Alo Yoga enjoy a range of benefits, including a generous employee discount, free Alo Moves membership, a 401K with company matching, comprehensive health plans, and clothing allowances. Plus, you’ll receive the satisfaction of being part of a supportive team dedicated to enhancing wellness in the community.

Alo Yoga is committed to your professional growth as a Sales & Service Lead. You will have the opportunity to provide and receive feedback, use performance tools to promote improvement, and collaborate with experienced team members for cross-training. Leadership development is a key part of the role, allowing you to flourish in a positive and engaging environment.

To create an exceptional guest experience as a Sales & Service Lead at Alo Yoga, I would focus on actively listening to our customers' needs, providing personalized product recommendations, and ensuring my team is well-trained to engage with guests. Practicing mindfulness and staying present during interactions will also enhance our connection with them.

In my previous role, I supported a team member by shadowing them during their sales interactions and providing constructive feedback afterward. We worked together on specific techniques to improve their product knowledge and customer engagement, which ultimately led to enhanced performance and confidence.

I would begin by reviewing sales reports to identify trends and areas for growth. Next, I would communicate with team members about the metrics, discuss potential strategies, and implement specific action plans focusing on those areas of improvement while encouraging collaboration and brainstorming.

During peak sales periods, I would inspire my team by fostering a positive atmosphere, providing recognition for individual achievements, and offering incentives to reach collective goals. Keeping the energy high and maintaining open lines of communication will ensure everyone feels valued and motivated.

A service-led environment means prioritizing customer needs and fostering a culture of support among staff. I would encourage this by leading by example, reinforcing positive interactions with guests, and celebrating team successes that emphasize exceptional guest service. Regular team meetings would also help align our collective goals.

If a team member is not meeting performance expectations, I would address it through a private, empathetic conversation where we can discuss their challenges. Together, we would set specific, achievable goals, utilizing feedback and continuous support to help them improve.

During busy times, I prioritize tasks by assessing immediate guest needs and ensuring my team is effectively fulfilling them. I would delegate responsibilities based on strengths and current workloads while remaining flexible to adapt as new demands arise. Communication is key in ensuring everyone understands their roles.

Building client relationships involves active listening, engaging in meaningful conversations, and personalizing interactions based on customer history or preferences. I also believe in following up with clients to see how they’re enjoying their purchases, which helps instill loyalty and trust.

I value feedback highly and integrate it by reflecting on suggestions or critiques, determining areas for improvement, and adapting my management style accordingly. Seeking feedback regularly helps me stay connected with my team and ensures I’m meeting their needs effectively.

I want to work as a Sales & Service Lead at Alo Yoga because I am passionate about promoting wellness and mindfulness in the community. Alo Yoga’s commitment to enhancing the guest experience resonates with my own values, and I believe my leadership experience and retail knowledge would be valuable in helping the team achieve its goals.