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Sales & Service Manager - Harbor East

Alo Yoga is seeking a passionate Sales & Service Manager to elevate guest experience and achieve business targets. This individual will lead the Sales & Service team and ensure exceptional guest interaction in the store.

Skills

  • Leadership in retail
  • Expertise in customer experience
  • Analytical skills with business data
  • Strong communication
  • Time management

Responsibilities

  • Oversee the Sales & Service team to execute an exceptional guest experience
  • Investigate and root cause sales opportunities
  • Manage budget and business metrics with the General Manager
  • Lead team development and succession planning
  • Build client relationships daily

Education

  • High School Diploma or equivalent
  • Bachelor's degree preferred

Benefits

  • Generous employee discount
  • Competitive medical, dental and vision plans
  • 401K with company matching
  • Monthly Store Incentives
  • Clothing Allowance
To read the complete job description, please click on the ‘Apply’ button
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CEO of Alo Yoga
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Average salary estimate

$65000 / YEARLY (est.)
min
max
$55000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales & Service Manager - Harbor East, Alo Yoga

Join the Alo Yoga team as a Sales & Service Manager at our vibrant Harbor East location in Baltimore, MD! This position is designed for someone passionate about creating extraordinary guest experiences and driving business success. As the Sales & Service Manager, you will be an integral part of our leadership team, passionately working to bring our business and guest experience strategies to life. Your role will involve overseeing the Sales & Service team, ensuring that every visitor feels welcomed and appreciated. You’ll be active on the sales floor, guiding your team in offering impeccable service and product knowledge, while also taking charge of back-end responsibilities like monitoring store performance metrics. Here, at Alo, our core belief is that mindful movement enhances not only personal well-being but also strengthens community ties. You will play a crucial role in fostering this culture both within the store and beyond. Additionally, you’ll collaborate closely with the General Manager to develop strategies for exceptional guest engagement and effective team performance. If you thrive in a dynamic environment, love coaching others, and have a knack for building relationships, we would love to hear from you. This position comes with some fantastic perks, like a generous employee discount, access to Alo Moves, competitive healthcare plans, and more! Become a part of the Alo family today and help us continue our mission of transforming lives through mindful movement!

Frequently Asked Questions (FAQs) for Sales & Service Manager - Harbor East Role at Alo Yoga
What are the key responsibilities of a Sales & Service Manager at Alo Yoga in Harbor East?

As a Sales & Service Manager at Alo Yoga in Harbor East, your essential duties include overseeing the sales floor activities, coaching your team to enhance guest experiences, and ensuring operational efficiency. You will be responsible for developing sales strategies, tracking performance metrics, and collaborating with the General Manager on business planning and budgeting. Your leadership will foster a motivated environment, ensuring all staff embody Alo’s values and mission in their interactions.

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What qualifications do I need to apply for the Sales & Service Manager position at Alo Yoga?

To apply for the Sales & Service Manager position at Alo Yoga in Harbor East, you should have 3-5 years of leadership experience in retail or a related industry. Strong interpersonal and communication skills are essential, as well as proficiency in MS Office applications. You must demonstrate an ability to take initiative in a fast-paced environment while managing multiple responsibilities. A genuine alignment with Alo’s guiding principles is highly regarded.

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Can you describe the work environment for a Sales & Service Manager at Alo Yoga?

The work environment for a Sales & Service Manager at Alo Yoga is dynamic and interactive, situated within a fast-paced retail space. You will be actively engaged on the sales floor, moving between guests, team members, and back-of-house operations. The atmosphere fosters collaboration, creativity, and a shared commitment to providing an exceptional guest experience, all while promoting the brand's core values.

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What opportunities for advancement exist for Sales & Service Managers at Alo Yoga?

Alo Yoga actively promotes from within and offers remarkable advancement opportunities for Sales & Service Managers. With a focus on talent development, you’ll have access to ongoing training and mentorship programs. As you excel in your role, there could be pathways to higher management positions or specialized roles across various locations in the organization, allowing for both professional growth and further engagement with Alo’s mission.

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What benefits do Sales & Service Managers receive at Alo Yoga?

Sales & Service Managers at Alo Yoga enjoy a competitive benefits package that includes a salary range of $55,000 to $75,000 per year, depending on experience. Beyond that, options include generous employee discounts, healthcare plans, 401K with company matching, and eligibility for monthly store incentives. Employees are also offered free yoga classes and access to Alo Moves, which includes hundreds of streaming fitness and yoga lessons.

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Common Interview Questions for Sales & Service Manager - Harbor East
What strategies would you use to improve the guest experience as a Sales & Service Manager?

To improve the guest experience, I would focus on enhancing team training and communication, ensuring staff members are well-informed about products while engaging authentically with customers. Regularly collecting feedback and assessing customer satisfaction would allow me to identify areas for improvement and act more effectively.

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How do you handle underperforming team members in a retail environment?

For underperforming team members, I believe in addressing the situation with a supportive approach. I would have a one-on-one conversation to understand their challenges, offer constructive feedback, and co-create an actionable improvement plan. Continuous coaching and encouragement help motivate team members to succeed.

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Describe a time when you successfully increased sales in a retail environment.

In a previous role, I implemented a targeted product promotion based on customer feedback, coupled with an engaging sales training session for staff. This resulted in a notable increase in sales, exceeding our monthly targets. My focus was on aligning product knowledge with customer needs and enhancing the overall shopping experience.

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What techniques do you use to motivate your team?

To motivate my team, I prioritize open communication and recognition of their efforts. Encouraging collaboration and celebrating achievements, no matter the size, helps foster a positive work environment. I also set clear goals and provide opportunities for professional development, which keeps the team engaged and focused.

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How would you collaborate with others to execute business strategies effectively?

Effective collaboration hinges on clear communication and shared goals. I would engage regularly with my colleagues to align our strategies and leverage each person's strengths. Regular meetings and updates would keep the entire team informed and on track while also fostering a sense of shared ownership of our initiatives.

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What steps would you take to ensure effective inventory management in the store?

To ensure effective inventory management, I would implement a thorough auditing system, regularly track inventory levels, and analyze sales trends. This would help in making informed decisions on restocking and reducing waste. Training my team on best practices for inventory handling would also maintain consistency in operations.

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How do you prioritize tasks in a busy retail environment?

In a bustling retail setting, I prioritize tasks by assessing urgency and importance. I focus on guest-facing responsibilities first, ensuring all staff is engaged and attentive. Time management tools can help me balance operational tasks alongside customer service demands, ensuring that nothing falls through the cracks.

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Can you share an experience where you had to tackle a difficult situation with a customer?

Once, I faced a dissatisfied customer due to a delay in product availability. I listened actively to their concerns, apologized for the inconvenience, and offered a suitable alternative. My ability to empathize and resolve the issue turned their experience around, resulting in a positive resolution and retention of their trust in our brand.

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What role does team training play in a Sales & Service Manager’s responsibilities?

Team training is paramount in a Sales & Service Manager's role. It drills down on ensuring that the team is knowledgeable about products and skilled in engaging effectively with customers. I would advocate for continuous training sessions to keep everyone informed of new offerings, enhancing the guest experience and stimulating sales.

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How do you keep your knowledge of retail trends current?

To stay informed about retail trends, I actively participate in industry webinars, follow relevant publications, and network with other retail professionals. Continuous learning allows me to incorporate fresh ideas and strategies, ensuring that our store remains competitive and appealing to our clientele.

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Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo. We are relentless about making the best yoga clothing in the world explicitly to inspire yogis (and yogis to be) to have more yog...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$55,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 4, 2025

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