IT Operations Manager - Year Round - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The IT Operations Manager at Steamboat Ski Resort oversees the daily operations of our IT systems, ensuring seamless performance of networks, servers, and infrastructure. You’ll lead a team to address IT challenges, manage projects, and maintain security, while working closely with other departments to ensure technology supports resort operations and guest experience.

An attached pdf or word document of your resume is required. Cover letter recommended.

ESSENTIAL DUTIES

• Respond to requests and incidents originating from all business units

• Plan, organize, direct, control and evaluate IT technical procedures

• Hire, direct, train, review and manage the timekeeping of direct reporting staff

• Assign & prioritize duties to personnel and resources

• Participate in Service Excellence, Safety Wise, and contribute to the Steamboat Culture

• Collaborate on operational and capital budget and maintain its forecast and documentation

• Procure hardware, software, and peripherals and maintain current inventory

• Manage computer and file permissions for secure access to network resources

• Respond to off-hour emergencies

• Guide and teach employees throughout the resort on job-related IT procedures

• Advise how technology can contribute to SSRC

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties as assigned

REQUIRED QUALIFICATIONS

• Minimum of 5-7 years of previous IT experience required

• IT supervisor/management experience preferred

• Computer and peripheral troubleshooting experience

• Basic networking knowledge

• Strong background in Windows operating systems and user configurations

• Communicate clearly in English, both verbal / non-verbal, and written

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

• Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards (will be required to complete Motor Vehicle Record)

• Employment for this job is contingent upon the successful completion of a background check

EDUCATION REQUIREMENTS

• High school diploma or GED required

• Bachelor’s degree in computer science or like field preferred

• Any computer science or business course work is preferred

• Coursework in leadership and/or supervisory skills is a plus

The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives.

Steamboat area base salary range: $67,000 - $96,000 per year

PHYSICAL REQUIREMENTS

• Must be minimum 18 years of age

• Must be able to operate and sit at computer workstation for extended periods of time.

• Must be able to routinely visit workstations and attend meetings at multiple locations

• Must be able to lift and carry computer equipment with a minimum weight of 40 pounds

• Must have a valid driver’s license and meet company’s insurability standards for motor vehicle operation

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.