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Custodial Manager

Year Round

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.


JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

  • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

  • + Free Alterra season pass for spouse and dependents 25 & under

  • 50% off window ticket price at IKON partner resorts

  • Free access to Alterra Mountain destinations during time off

  • Free ski-referral letters for employees to use at other mountain resorts during time off

  • Discounted friends & family day-ski vouchers (Up to 85% off)

  • Discounts on Ski & Snowboard Lessons

  • Discounts on Ski & Snowboard Rentals

  • Discounts on Gear Tune-Ups

  • Discounts on Food & Beverage

  • Discounts at Crystal Mountain Retail shops

  • Free Crystal branded swag

  • Pro deals on gear with 100s of brands

  • Discount Marketplace

  • Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

  • Employee-only Night Skiing events

  • Employee Housing Available for eligible positions

  • Accrued paid time off for eligible positions

  • Group health insurance for eligible positions

  • 401K benefit and generous match with immediate vesting for all staff members over 18

  • Opportunities for growth, advancement, and year-round employment

Position Title:  Custodial Manager                              

                         

Business Unit: Janitorial             

Position Reports to: SR. Facilities Manager                           

Positions Reporting to this Role: Custodial Supervisors and Leads, Lodge Attendants, Custodians, Waste Organizers

Location:  Crystal Mt, Washington

Wage Range: $30.00 – 32.00 / hour DOE

JOB SUMMARY-

The Custodial Manager is responsible for ensuring the overall cleanliness of our venues and restrooms during operating hours. The Custodial Supervisor oversees the Cleanliness Crew’s daily operations as well as the garbage, recycle, and the composting processes.  

ESSENTIAL DUTIES-

  • Conduct daily huddles with day and swing shift teams
  • Works closely with Sr. Manager
  • Ensure proper procedures are being followed by the team(s)
  • Oversee scheduling for lodge attendants, custodians, and waste organizers
  • Help in the creation of the department budget
  • Engage and welcome all Crystal Mountain guests
  • Cover shifts as necessary
  • Maintain stock and order supplies
  • Promote and elevate new, higher standards
  • Be available by phone
  • Attend to any emergencies
  • Straighten tables and chairs
  • Report departmental struggles & or needs
  • Hire, coach, train, and discipline staff as needed
  • Shovels snow as needed. 
  • Support facilities personnel such as building maintenance technicians, Grounds and Facilities Attendants as needed
  • Other duties as assigned

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS-

  • Must be 18 years or older
  • High School Diploma or GED
  • Must be able to work in a team environment
  • 1-2 years leadership experience
  • Excellent communication skills
  • Knowledge of standard cleaning procedures, proficiency in using various cleaning equipment
  • Strong organizational skills, the ability to supervise a team of custodial staff
  • Basic understanding of building maintenance and repair practices to effectively manage cleaning operations within a facility

PHYSICAL DEMANDS AND WORKING CONDITIONS-

  • This position is required to weekdays, weekends and holidays while in operation.
  • Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
  • Manual dexterity to operate a mop, vacuum, move carts.
  • Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

Average salary estimate

$64480 / YEARLY (est.)
min
max
$62400K
$66560K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Custodial Manager, Alterra

Are you ready to lead a team amidst the breathtaking beauty of Crystal Mountain as the Custodial Manager? Join us at Crystal Mountain Resort in Enumclaw, WA, where work meets passion in the great outdoors! As our Custodial Manager, you will oversee the cleanliness of our diverse venues and restrooms, ensuring every guest has an unforgettable experience. Collaborating closely with the Sr. Facilities Manager, you will conduct daily huddles with your dedicated Cleanliness Crew, manage scheduling for lodge attendants and custodians, and maintain top-notch cleanliness standards across the resort. Emphasizing teamwork and safety, you’ll engage and welcome each guest while also supporting facilities personnel. This role requires strong leadership skills, excellent communication, and a keen eye for detail. We believe in our employees, which is why we provide incredible perks— including a free Alterra season pass (and for your family), discounts on rentals, and even employee-only night skiing events! If you’re eager to build your roots in the ski industry while advancing your career, Crystal Mountain is the perfect place for you. Join us to create memorable experiences in a stunning natural setting!

Frequently Asked Questions (FAQs) for Custodial Manager Role at Alterra
What are the primary responsibilities of a Custodial Manager at Crystal Mountain?

As a Custodial Manager at Crystal Mountain, you'll be responsible for overseeing the cleanliness of our venues and restrooms during operating hours. This includes conducting daily briefings with your team, managing schedules, ensuring compliance with cleaning procedures, and addressing any emergencies. You'll also hire, coach, and train staff, while promoting higher cleanliness standards, creating a welcoming environment for all guests.

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What experience is needed for the Custodial Manager position at Crystal Mountain?

To be considered for the Custodial Manager position at Crystal Mountain, candidates should have 1-2 years in a leadership role, ideally in a custodial or facilities environment. A high school diploma or GED is required. Strong communication skills and the ability to supervise a team effectively are essential, alongside a familiarity with cleaning equipment and procedures.

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What perks and benefits are offered to Custodial Managers at Crystal Mountain?

Custodial Managers at Crystal Mountain enjoy a range of perks, including a free Alterra season pass, which extends to spouses and dependents. Other benefits include significant discounts on ski rentals, restaurant meals, and retail items. That's not all! You'll also have access to employee-only events, paid time off for eligible positions, and growth opportunities throughout the resort.

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What skills should a Custodial Manager possess to be successful at Crystal Mountain?

To succeed as a Custodial Manager at Crystal Mountain, individuals should have strong organizational skills, excellent communication abilities, and a capacity for teamwork. Familiarity with standard cleaning procedures and proficiency in using various cleaning equipment are important. A basic understanding of building maintenance and a proactive approach to problem-solving will also benefit potential candidates.

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How does a Custodial Manager's role contribute to guest experience at Crystal Mountain?

The Custodial Manager plays a crucial role in enhancing the guest experience at Crystal Mountain by ensuring all areas are maintained to the highest cleanliness standards. This not only contributes to the overall ambiance and safety of the resort but also reflects our commitment to guest satisfaction. A clean environment enhances the enjoyment of our facilities, directly impacting guests' memorable experiences on the mountain.

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Common Interview Questions for Custodial Manager
Can you describe your leadership style as a Custodial Manager?

Discuss your leadership approach, emphasizing collaboration and clear communication. Explain how you foster teamwork among your staff while also setting high standards for cleanliness and responsiveness to guest needs.

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How do you handle emergencies or unexpected situations in your role?

Provide an example of a past experience handling an emergency. Explain the steps you took, focusing on communication with your team and ensuring the safety and satisfaction of guests during the incident.

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What strategies do you use to maintain cleanliness standards?

Share your process for training employees on cleaning protocols, conducting regular inspections, and implementing feedback from both guests and staff to continually improve cleanliness standards.

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How do you motivate your cleaning staff during peak seasons?

Explain your methods for keeping morale high, such as recognizing achievements, encouraging teamwork, and creating a positive work environment that acknowledges the hard work of your team during busy periods.

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What experience do you have with budget management in a custodial role?

Discuss your experience in preparing and managing a budget for cleaning supplies and staff hours, focusing on how you balance cost with maintaining high cleanliness standards in a facility.

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How do you ensure effective communication with your cleaning team?

Describe your communication methods, such as daily huddles or staff meetings to share expectations and updates. Highlight the importance of openness to feedback and suggestions from team members.

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What techniques do you use for training new staff in cleaning procedures?

Discuss your training approach, like hands-on training, shadowing experienced staff, and providing written guidelines. Mention the significance of creating a supportive environment for new hires to thrive.

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Can you share an instance of elevating cleanliness standards in a previous role?

Provide a specific example of an initiative you took to improve cleanliness standards. Detail the strategies you employed and the positive outcomes that followed.

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How do you assess and prioritize tasks for your custodial team?

Explain your method for evaluating the needs of different areas within the facility, allowing you to prioritize tasks based on guest traffic and operational schedules.

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Why do you want to work as a Custodial Manager at Crystal Mountain?

Share your passion for the outdoors, the ski industry, and your alignment with Crystal Mountain's values. Discuss your eagerness to contribute to a flexible, dynamic environment that prioritizes guest satisfaction and team spirit.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 29, 2025

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