As a System Administrator at Air Apps, your primary responsibilities will include managing our corporate IT infrastructure, such as SaaS applications and cloud services. You'll oversee user access and identity management on platforms like Google Workspace and Okta, ensuring security protocols are in place to protect sensitive data. Additionally, you'll monitor hardware and software performance, provide IT support to employees, and enforce best practices for network security, including multi-factor authentication.

To succeed as a System Administrator at Air Apps, candidates should have around 3+ years of experience in IT administration or support, preferably in cloud environments like Google Workspace or Microsoft 365. Proficiency in identity access management tools such as Okta and Azure AD is critical. Furthermore, familiarity with network security protocols and endpoint management solutions is essential to ensure a secure computing environment.

Air Apps is dedicated to its employees' well-being, offering a range of benefits including a remote-first work environment with flexible hours, Apple hardware for work, an annual bonus, and comprehensive medical insurance. Additionally, we provide a generous Air Stipend for home office expenses and opportunities for professional development at events like the Air Conference 2025.

A typical day for a System Administrator at Air Apps involves various tasks, including troubleshooting IT issues, monitoring system performance, and providing support to employees. You'll also spend time managing user accounts, ensuring compliance with security policies, and implementing IT automation. Collaboration with other team members is key, so expect to participate in regular catch-ups and strategy sessions to enhance our IT operations.

At Air Apps, diversity and inclusion are at the forefront of our values. We actively celebrate and welcome applicants from all backgrounds and perspectives for the System Administrator role and beyond. Our commitment is to create an equitable workplace where varied voices contribute to our innovative culture, which ultimately makes our team stronger and more effective.

When answering this question, focus on your specific experiences with various cloud platforms, such as Google Workspace or AWS. Discuss the projects you’ve worked on, detailing how you managed user access, compliance, and optimization of cloud resources, while emphasizing your familiarity with security measures in these environments.

In your response, highlight your knowledge of network security protocols and tools. Discuss specific measures you've implemented, such as multi-factor authentication, firewalls, or VPNs, and how these contribute to protecting sensitive data. Illustrate your proactive approach to security by mentioning how you stay updated on the latest threats and vulnerabilities.

When fielding this question, mention specific tools and scripting languages you've used, such as Bash or PowerShell, to automate IT tasks. Provide examples of processes you've automated that improved efficiency—like user onboarding or routine system maintenance—and the impacts these had on overall operations.

Select a relevant experience that demonstrates your problem-solving skills. Outline the challenge, your methodology for troubleshooting, and how you ultimately found a resolution. Emphasize any collaboration with team members and how your approach might inform future IT strategy at Air Apps.

The interviewer wants to gauge your understanding of compliance regulations and your organizational skills. Mention specific strategies and tools you employ to track software licenses, ensure compliance with regulations like GDPR or SOC 2, and how you ensure your practices align with company policies.

Discuss how you prioritize clear communication and patience when assisting employees. Explain your techniques for diagnosing problems and how you ensure users feel supported and educated about the tools they use. Providing practical examples enhances your response.

When answering this question, speak about specific IAM tools you’ve worked with, such as Okta or Azure AD. Detail projects where you managed user provisioning, established protocols for role-based access, and the impacts of your work on user experience and security.

Here, demonstrate your commitment to ongoing learning and development. Discuss resources you follow, such as tech blogs, webinars, or professional forums. Mention any recent technologies you’ve implemented and how staying informed helps you improve IT processes at your organization.

Share the methodologies you use for monitoring system performance, including any specific tools. Discuss regular maintenance routines you establish and how you analyze data to identify areas for improvement, ultimately enhancing the user experience at Air Apps.

In your response, tie your skills and experience back to the mission and values of Air Apps. Express enthusiasm for the innovative work being done, and how you believe your contributions can help propel the company forward. Highlight any specific aspects of the role or company culture that resonate with you.