Client Implementation Analyst - job 2 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions to help small, mid, and large size companies around the world manage all facets of their business spending. 

As a core engine that powers the GCS business and its colleagues, the Client Onboarding Services colleagues play a critical role in delivering best-in-class revenue-empowering services and capabilities across the customer lifecycle. The Onboarding Desk team in Client Solutioning helps empower our business partners with a singular Intake onboarding strategy, and end-to-end support by hitting milestones along the client onboarding journey - from pre submission of the Corporate application to Card issuance, to “go live” and transition to servicing. 

Go above and beyond at a company that sets the standard for customer-first service.

This Implementation Analyst will be responsible for: 

• Telephone-based consultation
• Understand client needs, provide appropriate solutions and resolve/redirect client concerns
• Use consultative selling & negotiation skills to enable growth in charge volume
• Quickly earn client trust to recommend payment efficiencies, while demonstrating value
• Develop cross-functional partnerships to optimize the Blue Box values
• Adhere to the Blue Box Values, GCS Sales Practices and Standard Operating Procedures as well as American Express Leadership Behavior
• Be a champion of and for all Compliance tenets
• Colleagues will have flexibility to work in the Hybrid model (3 days onsite)

Minimum Qualifications:

• Ability to proactively manage an effective pipeline of client program implementation projects, identifying and prioritizing growth opportunities with American Express including a focus on initial supplier onboarding activities.
• Demonstrated ability to build and leverage relationships with internal colleagues and collaborate across the organization to bring new clients onboard.
• Able to balance multiple priorities, operating in a demanding and fast-paced environment as well as an ability to make effective decisions quickly while demonstrating flexibility, adaptability, personal accountability, and resiliency.
• Proven organizational experience, self-motivation, and excellent time management in a virtual environment.
• Strong attention to detail and ability to track against critical deliverables and milestones.
• Convey a disciplined work ethic & possess an enthusiastic “can do” attitude while delivering a great internal and external client experience with the Desk!

Preferred Qualifications:

• Previous Client facing work experience
• Strong Corporate program knowledge of any size
• Proven project management skills and outstanding organization with the ability to launch and manage complex processes and projects in parallel is essential
• Be a team player and self-motivated with the ability to manage multiple work streams under strict time constraints and across broad geographical locations
• Bachelor's degree 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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