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Manager-Account Development - Northern NJ - job 3 of 4

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Candidates must reside near the following territory: Northern New Jersey

The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.

Job Responsibilities

Planning (10 – 20% of time)

Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database

Relationship management (10 – 20% of time)

Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations
Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives
Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients

Client solution (20 – 30% of time)

Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)

Negotiate and close (20 – 30% of time)

Seek opportunities to up-sell and cross-sell commensurate with the needs of the client
Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs

Compliance (100% of time)

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Knowledge, Skills, Attributes, and Experience

Knowledge and Skills

Relationship management

Strong customer relationship building skills to follow through and motivate clients to act

Consultative selling

Effectively identifies client needs to configure solutions that address client requirements and deliver value

Closing

Overcomes objections and resistance to proposed solutions with key client decision makers

Influence & persuasion

Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services

Demonstrating value

Proactively and consistently demonstrates the value of partnering with American Express

Results focus

Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused

Experience

Bachelor's degree preferred
Excellent sales experience, 3 - 5 years minimum
Experience partnering with clients across various markets / industries
Experience in a highly-regulated industry

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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American Express Glassdoor Company Review

4.2

American Express DE&I Review

4.4

CEO of American Express

Stephen J Squeri

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Average salary estimate

$117500 / YEARLY (est.)

min

max

$80000K

$155000K

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What You Should Know About Manager-Account Development - Northern NJ, American Express

At American Express, we are excited to announce an opening for the role of Manager-Account Development in Northern New Jersey. In this position, you will be the face of our distinguished brand, responsible for nurturing and growing our relationships with key clients in the US Small & Medium Enterprise sector. The role focuses on maximizing our existing partnerships through strategic face-to-face engagement, allowing you to directly impact client satisfaction and retention. You'll dive into understanding client needs, develop tailored solutions from our range of cash flow and payment offerings, and ultimately drive success for both clients and the company. Expect to spend approximately 50-80% of your time in-market, meeting clients where they are and helping them realize the full potential of American Express products. Trained in consultative selling, you’ll also engage in negotiations to cross-sell and up-sell relevant solutions that cater to evolving client demands. The combination of your proactive approach, strong relationship-building skills, and a commitment to compliance ensures that our partnerships flourish while adhering to our high standards. As part of Team Amex, you will enjoy a supportive environment that emphasizes personal and professional growth, competitive salaries, generous bonuses, and a benefits package tailored to your well-being. Join us at American Express and let’s lead the way together in delivering the world's best customer experience!

Frequently Asked Questions (FAQs) for Manager-Account Development - Northern NJ Role at American Express

What responsibilities does the Manager-Account Development at American Express have?

The Manager-Account Development at American Express is responsible for managing a portfolio of key clients, ensuring retention and driving growth through face-to-face interactions. This entails strategic planning to prioritize clients, developing client-specific value propositions, and employing consultative skills. The role also requires negotiation and compliance assurance to uphold standards.