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Manager - Control Management - job 2 of 4

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The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

GSG Control Management is looking for a Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GSG Control Manager Governance will:

Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
Support execution plans for operational risk management within the business unit GSG, including GSG specific guidelines, project plans, etc.
Implement the operational risk framework to enable effective risk management and decision making in GSG
Help create GSG-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
Facilitate the understanding and use of the risk governance framework across GSG through regular communication
Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
Experience in at least one of the following in a supporting role: Translating operational risk strategy and appetite into execution guidelines; Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds; Implementing the operational risk governance frameworks; Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards; Supporting the operational risk exam management processes
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Excellent qualitative analytical skills
Project management skills
Excellent communication and interpersonal skills, with an ability to interact senior GSG/tech counterparts
Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

ORMCM

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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Average salary estimate

$117500 / YEARLY (est.)

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$80000K

$155000K

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What You Should Know About Manager - Control Management, American Express

Join American Express as a Manager - Control Management and become a key player in our Global Services Group (GSG). In this pivotal role, you will help shape and implement the Operational Risk and Controls strategy that ensures our operations run smoothly and efficiently. At American Express, we believe in empowering our team members, and this position is no exception. You’ll be supported by a diverse team dedicated to providing outstanding service to our customers while also looking out for each other’s growth. As the Manager of Governance, you will collaborate across various units to streamline control management practices and maintain compliance with enterprise standards. Your days will involve managing internal and external exam processes, crafting GSG-specific risk management procedures, and simplifying operational processes to make them more accessible and effective. With a Bachelor’s degree in Finance, Business, or Risk Management (advanced degrees or certifications are a big plus), you’ll need hands-on experience in operational risk management to thrive in this role. Your strong analytical skills and excellent communication abilities will help you work effectively with senior counterparts and facilitate understanding of risk governance throughout the organization. If you are passionate about risk management and want to make a real impact, this opportunity is tailor-made for you. Join us on this journey and help lead the way to a more secure operational environment at American Express.

Frequently Asked Questions (FAQs) for Manager - Control Management Role at American Express

What responsibilities does the Manager - Control Management at American Express handle?

The Manager - Control Management at American Express oversees various critical tasks, including supporting the internal and external exam management processes, implementing operational risk frameworks, and developing GSG-specific procedural standards. Engaging in extensive collaboration with various business units ensures that operational risks are effectively identified and managed, aligning with enterprise guidelines.