Senior Manager, Strategic Relationship Management & Business Development - job 2 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant and Network Services (GMNS) is the American Express business unit that acquires and maintains relationships with merchants and suppliers that welcome American Express branded cards and payment solutions. Our goal is to be an indispensable payments partner to our clients while simultaneously delivering differentiated products and services that meet or exceed their needs while driving revenue growth and premium economics for them and American Express.

B2B is a critical priority for the Global Merchant Services business, and American Express, and this role offers a prime opportunity to be part of a strategic growth segment for the Enterprise. The B2B Product, Partner and Client Management Group (BPPC) within Merchant Services – U.S. is responsible for overseeing the some of the largest and most strategic U.S. based B2B merchants/suppliers. Our mission is to be warmly welcomed by merchants and support their growth through American Express forms of payment including credit cards, virtual cards, and Buyer Initiated Payments (BIP).

The Construction/ Industrial industry is one of the top 3 priority B2B industries, with high levels of interaction and engagement across the Blue Box including the Global Commercial Services, Marketing, and Product. Managing this portfolio provides colleagues the opportunity to leverage business development, strong relationship management, strategic thinking, and consultative selling skills to drive incremental revenue for American Express.

Candidates considered for this position will demonstrate a strategic mindset, an ability to think innovatively, strong financial & analytical skills, and the ability to lead in a fast-paced and highly complex/matrixed environment while fostering a fun and positive team dynamic.

Specific responsibilities include: 

• Business Development: Drive profitable charge volume and revenue growth by using in-depth knowledge of Merchant’s business/ industry and Global Merchant Services
• Relationship Management: Cultivate and leverage relationships across American Express and the Merchant to identify and implement solutions to grow and expand share while ensuring premium level of servicing to dedicated account contacts
• Strategy & P&L Management: Devise strategic account plans to drive Merchant engagement, expand relationship contact maps, improve client satisfaction with the goal to grow profitable American Express share
• Consultative Selling: Consult with merchants on how to capitalize on the fast-paced evolving payments space to bring efficiencies to their AR processes
• Negotiations: Develop innovative partnerships and negotiate profitable deals through firm understanding of B2B payments economics, profitability levers, and American Express assets
• Project Management: Work with internal partners and seamlessly multi-task, prioritize, and act with a sense of urgency for in-demand merchants

Minimum Qualifications:

• 5+ years of experience in payments, business development, sales, or relationship management, preferably with enterprise clients.
• Experienced relationship manager with proven ability to learn quickly, develop strong client relationships, sell-in initiatives and uncover new opportunities to grow AMEX revenue
• Demonstrate executive presence with the ability to confidently lead Senior/C-level discussions internally and with clients to influence decision making and drive timely results.
• Excellent influence management skills and the ability to work collaboratively across a wide variety of external and internal partners
• Strong negotiation skills and project management skills, with an excellent ability to prioritize effectively and drive results
• Highly developed communication skills with ability to tailor messages to different audience types both internally and externally
• Demonstrate analytical and creative problem-solving skills and proven financial acumen
• Familiarity with financial statements: Income Statement, Balance Sheet and Cash Flows Statement
• Possess the ability to understand the unique challenges facing B2B merchants
• Knowledge of B2B payments, experience developing B2B marketing promotions and/or experience in B2B Issuing organizations a plus.
• Knowledge of the Construction Industry a plus
• Self-starter with a blend of EQ and IQ
• Collaborative and enthusiastic team player with a sense of humor
• Solid foundation in Microsoft Office: PowerPoint and Excel
• Bachelor’s degree required, MBA a plus
• New York City candidates preferred
• Role requires ~30% travel

Salary Range: $80,000 to $155,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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