Senior Managers, Digital Product Management - job 7 of 7

As a Senior Manager in Digital Product Management at American Express, you'll gather and analyze business requirements, design innovative products, and execute product roadmaps. Your role will focus on improving the customer experience for our card members by leveraging technology solutions. You'll also prioritize the technology stack's future and educate stakeholders about product benefits and positioning.

To qualify for the Senior Manager, Digital Product Management role at American Express, candidates must possess a Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, along with at least two years of experience leading large-scale product development projects throughout the entire systems development lifecycle.

A Senior Manager in Digital Product Management at American Express should be well-versed in Agile rapid application development methods, as well as tools like Confluence, Jira, MS Excel, SharePoint, and Scrum methodologies. Understanding User Acceptance Testing (UAT) is also critical in this role.

American Express supports work-life balance for Senior Managers in Digital Product Management by offering telecommuting options for up to two days a week, allowing professionals to manage their workload effectively while maintaining personal commitments.

At American Express, a Senior Manager in Digital Product Management will enjoy a comprehensive benefits package that includes competitive salaries, bonus incentives, retirement savings with company matching, extensive healthcare options, paid parental leave, and career development opportunities.

When answering this question, focus on highlighting specific projects you have led, the impact of your designs on user experiences, and how you collaborated with cross-functional teams to bring your design concepts to life.

It's important to demonstrate your systematic approach to gathering requirements; perhaps discuss how you conduct stakeholder interviews, facilitate workshops, and use feedback to craft comprehensive requirements that align with business goals.

Discuss key performance indicators (KPIs) that matter to the business, such as customer engagement, retention rates, conversion rates, and user satisfaction, emphasizing how these metrics guide your product decisions.

Explain your criteria for prioritization, such as customer impact, alignment with business strategy, and resource availability, and mention your experience in using frameworks like MoSCoW or RICE for effective prioritization.

Use the STAR technique (Situation, Task, Action, Result) to describe the challenge, how you approached it, the actions you took, and what you learned from the experience that improved your subsequent projects.

Highlight the importance of customer feedback in your process by discussing how you collect, analyze, and implement feedback into your product enhancements, improving overall customer satisfaction.

Talk about your communication strategies, tools you use to keep teams aligned, and how you foster a collaborative environment by encouraging open discussions and sharing success stories from teamwork.

Share your specific experience implementing Agile processes, how you have contributed to Agile ceremonies, and any Agile-certified practices that you have adopted to deliver products effectively.

Discuss your commitment to continuous learning through workshops, webinars, professional communities, and relevant literature. This demonstrates your proactive stance on staying relevant in the fast-evolving digital product space.

Provide examples of how you successfully navigated conflicting stakeholder requests by employing negotiation skills, aligning priorities with the strategic objectives of the organization, and ensuring clear communication throughout the process.