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Senior Software Engineer / Team Lead - SJO

Who We Are

For over a decade, AnswerHero has supported thousands of small and medium businesses with professional call-answering solutions. We pride ourselves on delivering exceptional customer service and innovative technology. Our mission is simple: We care for our employees, and our employees care for our clients.

As our team continues to grow and evolve, we’re looking for a Senior Software Engineer / Team Lead to drive our technology forward, mentor engineers, and spearhead innovative software solutions that differentiate AnswerHero in the market.

What You’ll Do

As a Senior Software Engineer / Team Lead, you will:

  • Lead and mentor a team of engineers, providing guidance, feedback, and career development support.
  • Define and drive the technical vision for AnswerHero, making key decisions on architecture, design, and implementation.
  • Develop and deploy scalable, high-quality software solutions using .Net, C#, MS SQL, JavaScript, and REST APIs.
  • Ensure engineering best practices, including clean code, maintainability, and security.
  • Collaborate with leadership and stakeholders to align software development with AnswerHero’s business goals.
  • Manage project timelines and resources, mitigating risks and ensuring on-time delivery.
  • Innovate and explore emerging technologies (including AI) to enhance AnswerHero’s services.
  • Foster a culture of technical excellence, continuous improvement, and knowledge sharing.

What You’ll Bring

  • 7+ years of experience in professional software development, with at least 2 years in a team leadership role.
  • Expertise in .Net, C#, MS SQL, JavaScript, Bootstrap, HTML5, and API development.
  • A product-driven mindset that balances technical feasibility with business impact.
  • Proven ability to design scalable software architectures and make strategic technical decisions.
  • Experience mentoring and growing engineers at various skill levels.
  • Strong problem-solving and analytical thinking skills.
  • Excellent communication skills, with the ability to collaborate across teams and explain technical concepts to non-technical stakeholders.
  • A track record of successfully delivering high-quality software solutions on time.

Bonus Points

  • Experience in Call Center, VoIP, or Customer Support Tech
  • Experience designing, building, and maintaining integrations with multiple third-party APIs (e.g., HubSpot, Salesforce, Zendesk).

Why You’ll Love Working at AnswerHero

  • Industry-leading Base Pay (in USD) 
  • Performance Bonuses 
  • Transportation / Internet Stipend 
  • Extra half days off + Birthday of
  • Growth opportunities in a fast-scaling company.
  • A culture of innovation, where your ideas make a real impact.

Interested? We’d love to hear from you! Apply today and take the next step in your career with AnswerHero.

Average salary estimate

$100000 / YEARLY (est.)
min
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$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Software Engineer / Team Lead - SJO, AnswerHero

At AnswerHero, a leader in call-answering solutions for small and medium businesses, we are on the lookout for a passionate Senior Software Engineer / Team Lead to join our innovative team. This is an incredible opportunity to not only advance your career but also to be a pivotal member driving our technology forward. As the Senior Software Engineer / Team Lead, you'll play a crucial role in mentoring engineers, shaping the technical vision, and developing scalable, high-quality software with technologies such as .Net, C#, and JavaScript. You'll be making key architectural decisions while collaborating with our leadership and stakeholders to align development with our core business goals. Your insights will help foster a culture of technical excellence as you explore cutting-edge technologies like AI to enhance our services. If you have over 7 years of experience in software development, with at least 2 years in a leadership role, and a proven track record of delivering top-notch software solutions, we want to hear from you! At AnswerHero, we care for our employees, and our culture reflects that with industry-leading pay, performance bonuses, and ample growth opportunities. Your ideas can make a real impact here – take the next step in your career with AnswerHero!

Frequently Asked Questions (FAQs) for Senior Software Engineer / Team Lead - SJO Role at AnswerHero
What are the daily responsibilities of a Senior Software Engineer / Team Lead at AnswerHero?

As a Senior Software Engineer / Team Lead at AnswerHero, your daily responsibilities include mentoring and guiding a team of engineers, overseeing the development and deployment of scalable software solutions, and ensuring best practices in engineering. You'll also manage project timelines and resources, work collaboratively with stakeholders, and innovate by exploring emerging technologies to drive our business goals.

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What qualifications do I need to become a Senior Software Engineer / Team Lead at AnswerHero?

To qualify for the Senior Software Engineer / Team Lead position at AnswerHero, candidates should have over 7 years of software development experience, including at least 2 years in a leadership role. Expertise in .Net, C#, MS SQL, and JavaScript is essential, along with strong problem-solving skills and the ability to design scalable software architectures.

Join Rise to see the full answer
How does AnswerHero support the career development of its Senior Software Engineer / Team Lead?

At AnswerHero, we highly value the growth and development of our employees. As a Senior Software Engineer / Team Lead, you will have opportunities for mentorship, continuous learning, and participation in innovative projects. We encourage our leaders to make impactful decisions that not only enhance their careers but also contribute to the overall success of the company.

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What technologies will I work with as a Senior Software Engineer / Team Lead at AnswerHero?

In the Senior Software Engineer / Team Lead role at AnswerHero, you will work with a variety of technologies including .Net, C#, MS SQL, JavaScript, Bootstrap, and REST APIs. You will also explore and innovate with emerging technologies like AI to improve our services and offerings.

Join Rise to see the full answer
What kind of culture can I expect at AnswerHero as a Senior Software Engineer / Team Lead?

At AnswerHero, you can expect a culture that values innovation, collaboration, and employee well-being. We support a work environment where your ideas are heard, and your contributions can lead to meaningful impacts, making it a fantastic place to grow both personally and professionally.

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Common Interview Questions for Senior Software Engineer / Team Lead - SJO
Can you describe your experience leading a software development team?

When answering this question, share specific examples of how you have successfully led a team in past positions. Highlight your approach to mentoring, setting goals, and fostering an environment of collaboration and creativity among your engineers.

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How do you approach software architecture design?

Discuss your process for evaluating project requirements and determining architectural solutions. Emphasize your ability to balance technical feasibility with business needs, and share an example of a scalable architecture you've designed in previous roles.

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What strategies do you use to ensure the quality of software solutions?

Explain the methods you incorporate for maintaining high-quality standards, such as code reviews, automated testing, and best practices in software development. Mention specific examples of how these practices have benefitted your past projects.

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How do you handle conflicts or challenges within your team?

Highlight your communication skills and your ability to facilitate discussions to resolve conflicts. Provide an example where you successfully navigated a team challenge and the outcome that resulted from your intervention.

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What is your experience with .Net and C#?

Discuss specific projects where you utilized .Net and C#, focusing on complex features or functionalities you implemented. Mention your familiarity with different versions and libraries within the .Net ecosystem that you’ve leveraged.

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Tell us about a time you implemented a new technology in a project.

Outline a specific instance where you assessed and implemented a new technology that positively impacted project success. Describe the decision-making process, the challenges faced, and the results of your implementation.

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How do you prioritize tasks within a project?

Describe your approach to project management and how you evaluate and prioritize tasks based on business needs, timelines, and resource availability. Mention tools or methodologies you use to keep your team organized.

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What is your understanding of REST APIs and how have you implemented them?

Provide a thorough explanation of REST APIs and their importance in software development. Share specific experiences of how you have designed and integrated APIs in past software projects, focusing on the impact they had.

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Can you give an example of how you've mentored a junior developer?

Share a specific example of your mentoring experience, detailing how you provided support and guidance to a junior developer, and how that contributed to their growth and the team’s overall success.

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What do you see as the future of software development in the industry?

Discuss your insights into emerging trends and technologies in software development, such as AI, cloud computing, or DevOps practices, and how these trends may shape the way teams work and the solutions they create.

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AnswerHero(TM) is a nationwide leading answering service. The company provides high quality answering solutions to keep their clients' businesses operating successfully. Their 24/7/365 operation, fully bilingual agents, and state of the art techno...

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Full-time, remote
DATE POSTED
March 18, 2025

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