Customer Sales & Service Representative

The Customer Sales & Service Representative at Applied Industrial Technologies is responsible for handling customer inquiries, processing quotes and orders, expediting returns, sourcing parts, and generating sales. This role involves collaborating closely with both customers and Account Managers to ensure customer needs are met while fostering positive business relationships.

To be considered for the Customer Sales & Service Representative position at Applied Industrial Technologies, candidates should possess at least one year of customer service or inside sales experience, preferably in an industrial distribution or parts counter environment. A high school diploma or equivalent is required, along with strong communication skills and attention to detail. The ability to lift up to 50 lbs and a valid driver's license with a clean driving record are also essential.

Applied Industrial Technologies is committed to fostering the professional growth of its Customer Sales & Service Representatives. The company offers clear career paths in various areas such as sales, operations, and management, along with professional development and training opportunities to help associates build their skill sets and advance in their careers.

The company culture at Applied Industrial Technologies is both friendly and fun, characterized by healthy competition and recognition among team members. Employees are encouraged to collaborate and share ideas while enjoying a supportive environment, which contributes to a positive work-life balance for Customer Sales & Service Representatives.

Customer Sales & Service Representatives at Applied Industrial Technologies can expect a competitive hourly wage that ranges from $24 to $29 per hour, along with various bonus opportunities. The company offers a comprehensive benefits package including 401K with a company match, health and wellness insurance, time off, tuition reimbursement, and employee assistance programs.

When prioritizing customer needs, it's important to listen actively and assess the urgency of each request. I always aim to understand the customer's situation fully before determining the best course of action, whether it's resolving an immediate issue or scheduling a follow-up for future support.

In a past role, I encountered a frustrated customer who received the wrong order. I listened empathetically, acknowledged their frustration, and assured them I would resolve the issue quickly. I then expedited the correct order and offered a small discount for the inconvenience, which turned their experience into a positive one.

Building relationships requires genuine engagement. I focus on understanding each customer's preferences and pain points, providing tailored solutions, and maintaining consistent communication. Personalizing interactions, such as remembering key details about their business, helps foster trust and rapport.

In a busy environment, I prioritize tasks based on urgency and impact. I often create a to-do list, ensuring I allocate time for high-priority issues while remaining flexible to respond to unanticipated challenges. This helps me stay organized and maintain productivity.

Accuracy in order processing starts with attentively reviewing customer requests and ensuring all details match the product specifications. I double-check orders before finalizing them and utilize order management systems to catch any discrepancies.

In my last role, I surpassed sales goals by developing targeted promotions based on customer feedback. By addressing their specific needs and showcasing relevant products, I increased my sales numbers by 20% over the quarter.

I stay motivated by setting personal challenges, such as improving my processing speed or finding ways to streamline tasks. Additionally, I focus on the positive impact my work has on customers, reminding myself that each successful order contributes to their satisfaction and loyalty.

I aim to contribute positively to the team culture by being supportive and encouraging my teammates, sharing best practices, and participating in team-building initiatives. I believe that a fun, collaborative atmosphere leads to better performance and employee satisfaction.

I have experience in assessing customer requirements and utilizing supplier catalogs and databases to source the appropriate products quickly. Understanding specifications and customer expectations helps me streamline the sourcing process and provide timely solutions.

I admire Applied Industrial Technologies for its long-standing reputation as a leading distributor in the industrial sector. I am drawn to its focus on career development, team culture, and recognition as one of the World’s Best Employers, which aligns with my values and professional aspirations.