Customer Advanced Engineer

As a Customer Advanced Engineer at Aptiv, your primary responsibilities include acting as the customer's voice within the project team, executing APQP (Advanced Product Quality Planning) on-time, and submitting PPAP documentation timely. You’ll also conduct Aptiv and customer quality requirements while owning all necessary documentation in customer B2B portals. Active participation in quality risk evaluations and facilitating cross-team collaboration are essential parts of your role.

To qualify for the Customer Advanced Engineer position at Aptiv, you should possess either an Engineer or Bachelor/Master Diploma in Engineering or Quality Management, along with 3-5 years of industry-related experience, particularly in Automotive Quality. Knowledge of quality tools like APQP, PPAP, and FMEA, along with proficiency in problem-solving techniques is also essential for this role.

Yes, the Customer Advanced Engineer role at Aptiv requires some travel, accounting for approximately 15% of the position. This travel may include visits to customer sites and collaboration with teams in different locations.

Successful candidates for the Customer Advanced Engineer position at Aptiv should demonstrate strong interpersonal skills, confidence in decision-making, effective time management, and the ability to work collaboratively across various departments. Familiarity with quality standards and tools will also significantly benefit your success in this role.

Aptiv provides a comprehensive benefits package for Customer Advanced Engineers, which includes private health care through Signal Iduna, life insurance for you and your loved ones, and access to well-being programs. Additionally, you can enjoy hybrid work options, a pension plan with employer contributions, and opportunities to engage in sports groups through the Multisport card.

When discussing your experience with APQP, provide examples of specific projects where you successfully executed all phases of Advanced Product Quality Planning. Highlight your role in facilitating communication among departments and how you ensured that quality standards were upheld throughout the project lifecycle.

In your answer, emphasize your structured approach to conducting quality risk evaluations. Discuss the tools and methodologies you use, such as FMEA or risk assessment matrices, and provide a scenario where your evaluations led to significant improvements in project quality.

When describing a challenge regarding customer documentation, share an experience where misunderstandings occurred. Explain the steps you took to resolve the issue, communicate with all stakeholders, and ensure that documentation requirements were met accurately and timely.

To maintain strong customer relationships, it's important to be proactive in communication and transparent about project updates. Discuss your methods for engaging with customers, seeking feedback, and addressing their concerns promptly, showing that their satisfaction is a top priority.

Highlight your familiarity with various ISO and industry-specific quality standards. Discuss your strategies for integrating these standards into your daily tasks, such as regular audits, training sessions, and collaboration with quality assurance teams to ensure full compliance.

Mention your preferred problem-solving tools like 5 Whys, 8D, or Ishikawa diagrams, and provide specific examples of situations where you applied these tools effectively. Explain how they helped you identify root causes and implement corrective actions.

Emphasize the importance of clear communication and project management skills. Explain how you assess project timelines and deliverables, and your approach to creating a priority list based on urgency and impact on customer satisfaction.

When addressing this question, choose a specific project where your collaboration with other departments played a crucial role. Discuss your contribution to establishing common goals, facilitating meetings, and how this collaboration improved project outcomes.

Discuss your commitment to continuous learning, and how you stay current with industry trends through professional associations, workshops, webinars, and networking with other professionals. Share specific resources that have helped you enhance your knowledge.

Your answer should reflect your passion for improving processes and product reliability. Share how your experiences have shaped your motivation for ensuring quality and safety, illustrating your dedication to creating a better experience for customers.