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Administrative Support

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Job Title: Sales Support Administrator

Job Description

Provide comprehensive administrative support for multiple delivery stations across the US, ensuring the health and wellbeing of the site and its surrounding Company partners. The role involves tracking delays, delivery errors, and partner technical issues, and includes end-of-day reporting to the manager on package misses and escalations. You will holistically own the site performance of a delivery station while sitting in the office and following up on partners that are flagging or need support. Communication with the team and Business Partners in need of support is key.

Responsibilities

Monitor and analyze data to track key quality metrics.
Perform audits, assessments, and deep dives of field processes and procedures.
Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
Communicate any quality problems or concerns that are impacting the customer experience.
Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
End-of-day reporting to manager on package misses and escalations.
Track delays, delivery errors, and partner technical issues.
Support communication with team and Business Partners.

Essential Skills

Administrative support
Customer service
Reporting
Microsoft Excel
Technical support
Client communication
Customer support
Salesforce
2+ years in a Customer Success, Account Management, or Sales Support role

Additional Skills & Qualifications

Tech-savvy, able to solve basic technical support questions from partners
Customer focus mindset
Bilingual (Spanish or Mandarin) - nice to have

Work Environment

The role involves working 4 days a week, with shifts either Sunday-Wednesday or Wednesday-Saturday. Two shifts are available: 7:30am-6pm PST or 11am-9:30pm PST. The position is on-site at Everest in Bellevue.

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Apr 4, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Average salary estimate

$58320 / YEARLY (est.)

min

max

$56160K

$60480K

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What You Should Know About Administrative Support, Aston Carter

Join Aston Carter as an Administrative Support professional in beautiful Seattle, Washington! In this dynamic role, you’ll provide essential administrative support across multiple delivery stations throughout the US. Your main focus will be to ensure the health and wellbeing of our site and partners by tracking delays, resolving delivery errors, and addressing any technical issues that arise. You will take ownership of site performance, which includes daily reporting to management on package misses and any escalations to ensure smooth operations. With your keen analytical skills, you'll monitor quality metrics, perform audits, and communicate effectively with both your team and business partners in need of assistance. Being on the front line means using your problem-solving skills to identify improvement areas and enhance overall customer experience. With a customer-focused mindset and strong admin capabilities, you'll thrive in this role, especially if you're tech-savvy with knowledge of Salesforce and Microsoft Excel. This on-site position offers two shift options and competitive pay, along with a range of benefits, including medical, dental, and a retirement plan. If you’re ready to make a positive impact and be part of a collaborative team, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Administrative Support Role at Aston Carter

What are the essential responsibilities of the Administrative Support position at Aston Carter?

As an Administrative Support professional at Aston Carter, your primary responsibilities include monitoring data to track quality metrics, conducting audits of field processes, resolving partner technical issues, and ensuring effective communication between the team and business partners. You will also be responsible for end-of-day reporting on package issues.