Retail Sales Consultant Woodbury Long Island Store

As a Retail Sales Consultant at AT&T's Woodbury location, your primary responsibilities will include engaging with customers using a consultative sales approach, assisting them in exploring and understanding their options regarding AT&T's products, and meeting sales targets. You’ll also engage in community events, handle online orders, and conduct outbound calls to potential and existing customers, all while maintaining a flexible schedule to ensure customer needs are met.

To become a Retail Sales Consultant at AT&T in Woodbury, prior retail or customer-facing sales experience is preferred but not required. The company provides comprehensive training and coaching for individuals new to sales. A genuine passion for helping people and a willingness to learn about technology are key attributes that will help you succeed in this role.

Retail Sales Consultants at AT&T's Woodbury store earn between $19.12 and $21.91 per hour, in addition to up to $13,700 in commissions if all sales goals are met. With uncapped commission opportunities, high performers can earn up to $62,460 annually. Individual pay rates may vary based on experience, geography, and education.

AT&T offers a robust benefits package for Retail Sales Consultants in Woodbury, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, and employee discounts up to 50% on eligible plans. Additionally, there are provisions for paid parental leave, disability benefits, and life insurance, among others.

Previous sales experience can be a plus for a Retail Sales Consultant position at AT&T, but it is not a requirement. Candidates who possess enthusiasm for customer service and a drive to learn will thrive, as AT&T is committed to providing all necessary training and tools to help new hires succeed in their sales careers.

When answering this question, highlight your passion for technology and customer service. Share specific reasons such as AT&T's reputation for community engagement and how the role aligns with your career goals.

Discuss specific strategies you use to manage difficult interactions, such as remaining calm, actively listening, and focusing on finding solutions that satisfy the customer's needs, while emphasizing your commitment to customer satisfaction.

Prepare a specific example where you achieved a sales target, detailing the actions you took, the challenges faced, and the results. Use metrics if available to quantify your success further.

Discuss your methods for staying informed, such as following industry news, attending training sessions, or using AT&T’s resources. This shows your commitment to continuous learning and service excellence.

Share specific sales techniques and why you believe they are effective. Techniques might include consultative selling methods or building rapport with customers to enhance trust and engagement.

Discuss your organizational skills and methods for prioritizing tasks based on urgency and customer need, emphasizing your ability to remain focused and productive in a fast-paced environment.

Provide an anecdote where you quickly adapted to learning about a product or service. Highlight your ability to absorb information fast and apply it effectively when assisting customers.

Discuss qualities such as effective communication, adaptability, a positive attitude, and the ability to build customer relationships as essential traits for a successful Retail Sales Consultant.

Explain your approach to conflict resolution, emphasizing the importance of listening, validating the customer's feelings, and finding a satisfactory solution, which reflects your dedication to customer service.

Highlight AT&T's commitment to diversity, employee development, and community involvement. Mention specific programs or initiatives that resonate with you and demonstrate your alignment with the company’s values.