Account Manager

As an Account Manager at ATCC in Manassas, your primary responsibilities will include engaging with customers to sell our biological resources and services, maintaining customer satisfaction and retention, and identifying upselling and cross-selling opportunities. You'll also manage key accounts while strategizing effective sales approaches, generating reports, and ensuring accurate records in our CRM database.

To qualify for the Account Manager position at ATCC, candidates should possess a bachelor's degree and 2-5 years of relevant experience, preferably in a biotech or life sciences environment. A strong scientific background, along with excellent interpersonal and negotiation skills, is essential to effectively support our customers and drive sales.

Yes, prior knowledge of biology or a related scientific field is highly preferred for the Account Manager role at ATCC. This expertise ensures that you can better understand and address the needs of our clients while delivering tailored solutions in the life sciences sector.

ATCC offers a competitive salary range of $70,000 to $75,000 for the Account Manager role, alongside comprehensive medical coverage, paid holidays and PTO, and retirement plans with employer contributions. Additional benefits such as fitness subsidies, legal services, and an Employee Assistance Program emphasize our commitment to employee well-being and career advancement.

The Account Manager plays a vital role in ATCC's mission by ensuring that our customers receive the best support and services, which ultimately aids in advancing critical life science research. By fostering strong client relationships and driving sales, you contribute directly to improving global public health and enabling scientific discoveries.

To effectively engage and retain customers, I emphasize understanding their unique needs through regular communication and feedback. By providing tailored solutions and proactive support, I create a trusted partnership that fosters long-term loyalty and satisfaction.

In my previous role, I noticed a client using only one of our services. After assessing their needs, I provided a customized package that integrated an additional service. I showcased the added benefits, leading to a successful upsell that increased revenue while significantly enhancing their overall experience.

I maintain a balanced approach by dedicating specific time for regular check-ins with key accounts, while also dedicating effort into networking and prospecting for new clients. Utilizing a robust CRM system helps manage both types of accounts efficiently, ensuring that each receives the attention it deserves.

Teamwork is crucial in an Account Manager role. I frequently collaborate with sales, marketing, and product teams to align client expectations and product delivery. This synergy enhances our overall effectiveness and creates a seamless experience for customers.

I prioritize continuous learning by subscribing to industry publications, attending webinars, and networking with professionals in the field. Staying informed enables me to provide clients with the most relevant advice and solutions, ensuring we stay ahead of the competition.

I approach difficult customer situations with empathy and active listening. By understanding their concerns fully, I can address them more effectively. I also focus on providing clear solutions and keeping open lines of communication to reassure them that their satisfaction is my priority.

I would begin by conducting market research to identify potential clients that align with ATCC's offerings. I would then leverage my network to reach out, focusing on building relationships and understanding their specific needs, ultimately providing them with tailored solutions that highlight ATCC's unique value.

I regularly audit the CRM database to verify that all information is current and accurately reflects client interactions. Establishing daily routines for data entry and updates allows for efficient tracking of client engagement, which supports our sales efforts.

In one instance, a client was dissatisfied due to a delayed delivery. I took immediate action by reaching out, empathizing with their frustration, and providing regular updates until the issue was resolved. Afterward, we discussed how to prevent this from happening again and together implemented a more reliable process, converting their frustration into appreciation.

I set SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) for my sales targets, breaking them down into monthly objectives. To achieve these targets, I create action plans outlining the necessary steps, track my progress regularly, and adjust my strategies when needed to stay on course.