Sr Program Manager, FUSUS Enterprise

As a Senior Program Manager at Axon, your role involves owning the customer journey from onboarding to adoption, ensuring a smooth deployment experience. You will partner with various internal teams, including sales and customer success, driving scalable deployment strategies and aligning operations across product, engineering, and marketing. Moreover, you'll engage with customer stakeholders to integrate Axon Fusus into their environments, focusing on compliance and security.

To succeed as a Senior Program Manager at Axon, you should have over 7 years of experience in program management, customer success, or business operations, ideally within public safety, enterprise security, or SaaS technology. Additionally, a robust background in customer engagement and operational execution, alongside proficiency in data analytics and SQL, is essential for this role.

At Axon, driving growth in the Enterprise business for the FUSUS product involves a collaborative effort. As a Senior Program Manager, you will facilitate communication among sales, customer success, product, engineering, and other teams to ensure alignment and effective execution of strategies. Your role includes analyzing business metrics and leveraging insights to refine strategies that boost customer adoption.

Successful Senior Program Managers at Axon possess strong organizational skills, excellent communication abilities, and a proactive mindset. You should be capable of translating complex technical concepts into clear messages for executives and customers. Moreover, data fluency and the ability to self-serve analytics tools like SQL are crucial for making informed decisions that enhance business strategies.

The work environment for a Senior Program Manager at Axon is dynamic and fast-paced. You'll thrive in a hybrid setting that encourages collaboration with your peers in person while allowing flexibility for remote work. Being part of Axon means contributing to a vibrant culture on a mission to make communities safer and doing work that is both meaningful and impactful.

In your response, highlight specific projects you've managed, particularly in public safety or SaaS environments. Emphasize how you drove success from inception to execution, focusing on stakeholder engagement, metric tracking, and your problem-solving strategies.

Discuss your communication strategies, including holding regular alignment meetings and using project management tools to track progress. Explain how you have successfully navigated through different team priorities to meet overarching goals.

Illustrate your methods for gathering and analyzing data. Mention specific tools or techniques you’ve used, perhaps SQL, and how you translate that data into actionable insights that drive customer success and enhance product adoption.

Share examples of how you’ve managed competing interests, emphasizing your negotiation and conflict resolution skills. Describe a time you effectively communicated the project’s value to all parties involved to ensure alignment.

Provide a detailed example of a strategy you developed that led to improved customer satisfaction or retention. Focus on how you gathered customer insights and used them to create tailored engagement experiences.

Demonstrate your research and understanding of the FUSUS platform, discussing its integration capabilities and relevance in public safety. Articulate how such solutions can enhance operational efficiency for clients.

Discuss how you gather, analyze, and integrate customer feedback into deployment plans. Mention tools and methods you use to ensure feedback loops are effective and timely, ensuring customers feel heard and valued.

Exemplify how you’ve created collaborative environments by employing inclusive practices and technology. Describe how utilizing collaborative platforms has enhanced communication and teamwork in previous roles.

Outline a step-by-step onboarding process, focusing on building relationships, understanding customer needs, and setting clear expectations. Discuss your emphasis on creating a seamless experience for both the customer and your team.

Share your personal motivations for wanting to work in public safety, perhaps linking it to your values around community service or technology’s role in solving critical societal challenges. Show genuine enthusiasm for making a difference.