Learning & Development Operations Associate

The Learning & Development Operations Associate at Barkbus plays a vital role in supporting the design, organization, and promotion of educational programs. This role involves collaborating with subject matter experts, overseeing the learning management system, managing training registrations, and fostering a strong learning community within the groomer population.

Candidates for the Learning & Development Operations Associate role at Barkbus should possess at least 3 years of experience in Learning & Development, LMS administration, or instructional design. A strong ability to work both independently and collaboratively, alongside excellent time management skills, is essential to thrive in our fast-paced environment.

In their role, the Learning & Development Operations Associate contributes to Barkbus's mission by ensuring that all educational materials and initiatives are aligned with business goals and best practices. They are crucial in creating a seamless learning experience that enhances the skills of our team members, ultimately leading to the delivery of excellent pet care services.

Key responsibilities include collaborating with experts to develop training content, managing the LMS and all associated user needs, tracking student progress, and promoting new education initiatives to the team. The Learning & Development Operations Associate also analyzes learning activities to support continuous improvement.

Barkbus offers a competitive base salary, comprehensive medical, dental, and vision insurance, a retirement savings plan, pet insurance, a cell phone stipend, and a ClassPass membership to promote fitness and wellness. We're dedicated to creating a supportive and balanced work environment for all our team members.

When answering this question, detail your familiarity with different LMS platforms, your responsibilities in managing user accounts, and how you have conducted troubleshooting. Be sure to relate specific examples that highlight your ability to enhance user experience and operational efficiency.

Discuss your approach to collaborating with subject matter experts and alignment processes. Mention any methodologies you follow to evaluate content needs and your experience in developing materials that meet those organizational objectives.

Explain your marketing and communication strategies to engage team members, including creative methods you have implemented in the past to encourage adoption of new education initiatives. Highlight your ability to foster a collaborative learning environment.

Describe the tools and metrics you use to analyze training effectiveness, such as feedback forms, attendance rates, and completion statistics. Be prepared to discuss how your analysis has led to program improvements in previous roles.

Share specific examples of your content development experience, including the types of materials you've produced and the processes you employed. Highlight your instructional design philosophies and how they have resulted in successful learning outcomes.

Provide insights into your time management strategies and prioritization techniques. It’s beneficial to mention real-world examples of how you handled multiple projects and deadlines without compromising quality.

Demonstrate your understanding of the importance of peer feedback in refining training content and improving overall effectiveness. Cite instances where peer feedback led to significant enhancements in your programs.

Share a specific situation that illustrates your problem-solving skills. Focus on the challenge, the steps you took to resolve it, and the impact of your actions on training outcomes.

Explain how you keep abreast of new developments in Learning & Development, such as attending conferences, engaging in online webinars, or following industry leaders. Highlight your commitment to continual personal and professional growth.

Convey your enthusiasm for Barkbus’s mission of disrupting the pet grooming industry and how it resonates with your personal and professional values. Discuss specific aspects of the role that excite you, emphasizing your passion for learning and development.