Technical Business Analyst

As a Technical Business Analyst at Brown Brothers Harriman, you will take on a variety of responsibilities that include determining systems specifications based on business requirements, collaborating with business end users, and integrating systems solutions with development and quality teams. You will also be tasked with creating technical design documents and user procedures, managing projects to meet deadlines, and analyzing client requirements to ensure the best outcomes.

To qualify for the Technical Business Analyst role at Brown Brothers Harriman, candidates should ideally possess a bachelor’s degree in Computer Science, Management Information Systems, or equivalent experience. You should have 2 to 4 years of experience in financial services, as well as proficiency in SQL. Excellent analytical skills, strong communication abilities, and a solid understanding of the financial domain are highly beneficial for success in this role.

The work environment for a Technical Business Analyst at Brown Brothers Harriman in Krakow is designed to be collaborative and supportive. You’ll enjoy a hybrid work model that allows for three days in the office and two days remote work per week if you have a child up to four years old. The company encourages cultural awareness and community service while providing professional training opportunities, enhancing your overall work experience.

At Brown Brothers Harriman, Technical Business Analysts benefit from a comprehensive support system that includes private medical care, life insurance, and an Employee Assistance Program for confidential counseling. Moreover, the company offers professional training opportunities, a thriving well-being program, and access to social and integration events, creating a nurturing environment for personal and professional growth.

While financial domain knowledge is a plus for the Technical Business Analyst position at Brown Brothers Harriman, it is not a mandatory requirement. We value diverse experiences and transferrable skill sets, so if you possess strong problem-solving skills, technical acumen, and the willingness to learn and grow within the financial services industry, we encourage you to apply.

When gathering business requirements as a Technical Business Analyst, it’s essential to actively engage with stakeholders through interviews, workshops, and surveys. I ensure to ask open-ended questions to draw out detailed insights and encourage contributions. Documenting requirements clearly in a structured format facilitates effective communication and serves as a reliable reference throughout the project lifecycle.

In my role as a Technical Business Analyst, I often employ Agile methodologies for project management. This approach fosters collaboration, flexibility, and iterative improvements, allowing for better alignment with business goals and quicker adaptations to changing requirements. I prioritize stakeholder feedback at each phase to ensure the project aligns with user needs.

One challenging problem I faced was resolving a system integration issue that was affecting delivery timelines. I conducted a root cause analysis, identified miscommunication between the development and QA teams, and proposed a collaborative session to align their objectives. This proactive approach resolved misunderstandings and resulted in a smoother integration process, ultimately meeting the project's deadline.

For documenting technical specifications, I commonly use tools like Microsoft Word and Excel for drafting documents and creating data models. I also leverage platforms like Confluence and Jira for collaborative work and tracking progress. This ensures all team members have access to current information and can contribute effectively.

When facing tight deadlines, I prioritize effective time management and clear communication with my team. I break down tasks into manageable chunks to ensure consistent progress and regularly check in with stakeholders to align on expectations. Keeping quality assurance measures in place, even under time pressure, is essential to deliver successful outcomes.

To ensure effective communication with non-technical stakeholders, I focus on translating complex technical concepts into layman’s terms. I use visual aids and examples to illustrate key points and encourage open dialogue, allowing stakeholders to ask questions and express concerns, which fosters trust and collaboration.

To identify user needs, I utilize various techniques such as user interviews, shadowing, and user journey mapping. I also conduct surveys and engage in regular feedback loops with users throughout the project lifecycle to capture their needs and preferences accurately, ensuring the systems we implement truly serve their goals.

I have hands-on experience with SQL and utilize it regularly for data retrieval and analysis. This includes writing complex queries to pull relevant data sets for reporting purposes and to validate data integrity in our systems. SQL is essential for informed decision-making based on empirical data.

I stay updated with industry trends and technologies by regularly attending webinars, participating in professional organizations, and following relevant blogs and publications. Engaging with peers in the field also provides valuable insights, and I prioritize continuous learning to enhance my skills and stay at the forefront of industry innovations.

My biggest achievement as a Technical Business Analyst was leading a significant system implementation project that improved operational efficiencies by 30%. My role involved coordinating cross-functional teams, conducting thorough requirements gathering, and ensuring effective communication at all levels. The successful launch enhanced user satisfaction and drove positive business outcomes.