Solutions Engineer

As a Solutions Engineer at Blend, you'll serve as the Subject Matter Expert on our mortgage and consumer banking product suite. Your key responsibilities include conducting insightful system demonstrations, maintaining demo environments, and collaborating with the sales team to deliver excellent presentations that highlight our software's functionality. Additionally, you’ll analyze unique sales opportunities and contribute content to RFPs, ensuring that you provide comprehensive support for our growing clientele.

To be a successful Solutions Engineer at Blend, candidates typically need a minimum of five years of experience in technology sales or delivery within the Consumer Banking or Financial Services sectors. Familiarity with SaaS software configuration and implementation is essential, as well as a strong understanding of database languages like SQL and scripting languages such as JSON and Apache Velocity. Excellent communication skills and a proactive work ethic are also crucial for this role.

The Solutions Engineer plays a critical role in driving sales at Blend by utilizing their technical expertise and understanding of our product suite. By conducting live demonstrations and offering tailored solutions, you’ll help potential clients see the value in our offerings. Your ability to connect the software's capabilities with client needs will directly contribute to closing new business and fostering long-term relationships.

Successful Solutions Engineers at Blend possess a range of essential skills, including a strong understanding of SaaS applications, effective communication abilities, and high-level organizational skills. You should be comfortable explaining complex processes to both technical and non-technical stakeholders, delivering captivating presentations, and managing multiple priorities effectively. A sense of urgency and a problem-solving mindset are also crucial to succeed in this dynamic environment.

As a Solutions Engineer at Blend, you can expect a supportive and collaborative remote work environment. You’ll work alongside diverse teams committed to accessibility in financial services. There will be travel opportunities, allowing you to engage directly with prospects and clients while fostering relationships. Blend values diversity and inclusion, creating a workspace where everyone’s contributions are welcomed and appreciated.

When answering this question, focus on specific projects where you successfully implemented SaaS solutions. Highlight your role in the process, discussing any challenges you overcame and how you ensured the success of the implementation for clients. This showcases not only your technical skills but your ability to work collaboratively with clients to meet their needs.

It’s important to remain calm and composed when faced with difficult questions during a demo. A great strategy is to acknowledge the question, provide an informed answer based on your knowledge, and if necessary, reassure the client that you can follow up with more detailed information afterward. This demonstrates your expertise and willingness to support them fully.

Show your commitment to staying informed by discussing specific methods such as subscribing to industry publications, participating in webinars, or networking with professionals in the field. Highlighting a proactive approach in learning about new trends and technologies relevant to Blend's offerings can set you apart.

Provide a clear example where your contributions positively impacted a sales outcome. Discuss your role, the actions you took, and the results achieved. Emphasizing teamwork and collaboration will demonstrate your ability to work effectively in a sales-oriented environment, a key aspect of the Solutions Engineer role.

Use specific examples of tools or methodologies that you utilize for prioritization, such as Agile, Kanban boards, or project management software. Discuss how these help you manage your time effectively and ensure that all critical tasks receive the attention they need while reducing stress.

Tailoring presentations involves understanding client pain points and business objectives. Discuss how you research the client beforehand and adapt your approach during the demo to align with their specific needs while showcasing the most relevant features of Blend’s solutions.

When answering, choose a technical concept related to Blend's offerings and break it down into easy-to-understand terms. Use analogies or simple language to illustrate your point, showcasing your communication skills and ability to explain technical details to non-technical stakeholders.

Discuss your strategies for nurturing client relationships post-demo, such as following up with tailored information, answering remaining questions, and providing ongoing support. This demonstrates your commitment to client satisfaction and long-term relationship building.

Explain your methods for soliciting feedback, such as regular check-in calls, surveys, or direct discussions with stakeholders. Emphasize the importance of this feedback for continuous improvement of both the solution and your personal development as a Solutions Engineer.

This is your chance to summarize your experience, skills, and motivations. Link your past experiences with the key responsibilities of the Solutions Engineer role, emphasizing your passion for technology, commitment to helping clients, and alignment with Blend's mission to improve financial accessibility.