Senior Lead, Pharmacy Operations

The Senior Lead in Pharmacy Operations at Blink Health plays a crucial role in managing a team of Insurance Verification and Patient Outreach Specialists. This includes leading, coaching, and mentoring team members to ensure they deliver exceptional patient care. The role also involves monitoring team productivity and performance, addressing any operational challenges, and ensuring compliance with regulatory requirements.

To qualify for the Senior Lead, Pharmacy Operations position at Blink Health, candidates should have over 5 years of leadership experience in a data-driven environment, preferably in the pharmacy, healthcare, or medical insurance industry. A bachelor’s degree in healthcare, business administration, or a similar field is strongly preferred. Expertise in managing large teams, along with excellent communication and problem-solving skills, is essential.

The Senior Lead, Pharmacy Operations at Blink Health fosters team engagement by promoting open communication, encouraging collaboration, and supporting the professional development of team members. By conducting regular performance evaluations and providing constructive feedback, they ensure that team morale remains high, and employees feel valued and motivated to excel.

The work environment for the Senior Lead, Pharmacy Operations at Blink Health is dynamic, collaborative, and supportive. The team is encouraged to innovate and share ideas, making it an ideal setting for someone who thrives on teamwork and continuous learning. The role is fully onsite in Pittsburgh, PA, allowing for direct engagement with the team and operations.

The Senior Lead, Pharmacy Operations at Blink Health directly impacts patient care by ensuring that processes are efficient and that the team is well-equipped to resolve patient concerns promptly. Through effective leadership and operational excellence, this role helps maintain high-quality service levels, ultimately leading to improved health outcomes for patients.

When answering this question, highlight specific instances where you've successfully managed teams, focusing on your leadership style, team development strategies, and outcomes achieved. Discuss metrics you've improved and how you fostered a collaborative environment.

Describe your approach to prioritization, including any methods you use, such as data analysis or workflow management tools. Emphasize your ability to manage competing priorities effectively to ensure operations run smoothly.

Discuss specific strategies or initiatives you've implemented in past roles to enhance team performance. Mention how you utilize data to track performance and motivate your team towards meeting organizational goals.

Share your approach to ensuring compliance in past roles. Discuss any experience you have with audits, training team members on compliance matters, and steps you've taken to address compliance risks proactively.

Identify key qualities such as strong leadership, effective communication, and problem-solving abilities. Provide examples of how you exhibit these qualities and how they have positively impacted your team's performance in the past.

Share a specific example of a challenging situation you faced, detailing the steps you took to analyze and resolve the issue. Focus on your problem-solving approach and the outcome to underline your capabilities.

Discuss techniques you use to keep your team engaged, such as regular feedback, recognition of accomplishments, and opportunities for professional development. Highlight how these practices lead to improved morale and performance.

Share your experience with workflow management tools and systems you've used in previous roles. Discuss how these tools help streamline operations and enhance team productivity.

Explain the metrics and data analysis methods you implement to monitor your team's performance. Emphasize your focus on transparency and continuous improvement.

Describe your onboarding process, including how you ensure new hires receive the necessary training and tools to start strong. Mention ways you've adjusted onboarding to fit both the team's and the company's needs.