Intermediate Representative, Cash Processing/Funds Transfer

As an Intermediate Representative, Cash Processing/Funds Transfer at BNY, you will be responsible for monitoring client payments and handling daily cash and wire transactions. You'll act as the first line of defense against transaction discrepancies and will confirm the validity of transactions in coordination with relationship managers. Additionally, you'll manage wire instructions and address client inquiries regarding the transfer process, delivering quality results in your work.

To qualify for the Intermediate Representative, Cash Processing/Funds Transfer role at BNY, you need a high school diploma or an equivalent combination of education and experience. A bachelor's degree is preferred. The ideal candidate will have 3-5 years of total work experience, particularly in banking operations, alongside strong skills in Microsoft Office. Excellent verbal and written communication skills, along with investigative capabilities, are essential for this position.

At BNY, the work environment for the Intermediate Representative, Cash Processing/Funds Transfer is collaborative and flexible, allowing you to thrive both in the office and from home. BNY values inclusivity and innovation, providing you with a supportive atmosphere that encourages professional growth, teamwork, and communication among a diverse workforce.

BNY is committed to the growth and development of its employees, including Intermediate Representatives in Cash Processing/Funds Transfer. The company offers comprehensive training, mentorship opportunities, and access to various resources that can help you enhance your skills and advance your career within the organization.

As an Intermediate Representative at BNY, you will enjoy competitive compensation, generous paid leaves, and access to various wellbeing programs. The company focuses on your health, personal resilience, and financial goals while fostering an excellent workplace culture that supports work-life balance.

In your response, highlight specific experiences that demonstrate your understanding of cash processing and funds transfers. Mention any relevant systems you've used, how you’ve ensured transaction accuracy, and any challenges you’ve faced in previous roles that required problem-solving skills.

Discuss your attention to detail and methods for double-checking your work. Explain processes you follow for validating transactions, catching discrepancies, and how you collaborate with team members to ensure compliance while performing your duties.

Share an example of a time when you handled a dissatisfied client. Focus on your active listening skills, how you addressed their concerns, and how you provided a solution that satisfied the client while also following company protocols.

Provide an example that showcases your communication skills. Explain what the situation was, how you ensured all parties were informed and comfortable throughout the process, and what the outcome was as a result of your facilitation.

Talk about your time-management strategies. Describe prioritization methods you employ when faced with multiple deadlines, and how you maintain high standards of quality even when under pressure.

Discuss specific systems you've utilized in your previous roles. If applicable, mention the functionalities you're familiar with, how they were integral to your job, and how you interacted with these systems to manage cash movements.

Outline a structured training plan you would implement. Highlight how you would share your knowledge, encourage questions, and ensure that the new member feels supported and empowered to succeed in their role.

Share your understanding of compliance regulations and why they are crucial in the financial services sector. Explain how adhering to these rules not only protects clients but also builds trust and maintains the company’s reputation.

Anticipate potential challenges such as high volumes of transactions or tight deadlines. Discuss how you plan to tackle these challenges through effective organization and proactive communication.

Mention specific resources you use to stay informed, such as industry publications, online courses, or networking within financial services. Explain how this ongoing learning benefits your work and helps in providing clients with the best service.