Product and Service Quality Manager

As a Product and Service Quality Manager at The Boeing Company, you'll be responsible for managing a team that evaluates and ensures compliance with customer contracts and regulatory standards in our products and services. You will develop business plans, execute policies, coach on the Quality System, and foster relationships with various stakeholders. Your role includes leading process improvements and may involve making essential airworthiness determinations.

To qualify for the Product and Service Quality Manager position at Boeing, you need at least 3 years of experience in flight line operations, managing cross-functional teams, and Quality Assurance. Experience in Maintenance Planning Operations and documenting corrective actions is also essential. Ideal candidates may hold an FAA Airframe and Power Plant License or an FAA Repairman’s certificate, with a preference for those having 5+ years in flight line operations and team management.

Yes, the Product and Service Quality Manager role at The Boeing Company does require some travel, typically up to 10%. This may be necessary for meetings with clients, partners, or stakeholders who are engaged in flight testing and quality assurance processes.

The expected salary range for a Product and Service Quality Manager at The Boeing Company is between $115,600 and $156,400, depending on skills, qualifications, and experience. Employees also enjoy a competitive benefits package designed to attract and retain top talent.

Preferred qualifications for the Product and Service Quality Manager position at Boeing include holding an Associate’s Degree or higher, possessing an FAA Airframe and Power Plant License or Repairman’s certificate, and having over 5 years of relevant experience in flight line operations and managing cross-functional teams. Experience with aircraft release for flight is also a plus.

When answering this question, discuss your approach to establishing quality standards and processes in flight line operations. Highlight specific experiences where you implemented corrective actions or improved quality metrics, detailing your methods and their success.

Describe a specific compliance issue you encountered, how you identified it, and the steps you took to resolve it. Emphasize your analytical skills, attention to detail, and how you collaborated with your team to ensure compliance, framing it as a learning opportunity.

Discuss your leadership philosophy, including how you empower your team members, encourage open communication, and set clear expectations. Share examples of successful team initiatives and how you maintained morale through challenges.

Explain your approach to continuous professional development, such as attending workshops, reading industry publications, or participating in professional organizations. Show that you are proactive in keeping abreast of industry changes and how it impacts your work.

Detail your familiarity with quality management tools or software that you've utilized in past roles. Highlight how these tools helped streamline processes and improve quality assurance, and illustrate how you've trained others to use them efficiently.

Provide an example of a conflict you've encountered, explaining how you approached the situation thoughtfully. Focus on collaboration, mediation skills, and how you reached a resolution while fostering a positive team environment.

Describe your experience leading or contributing to process improvement initiatives. Highlight a specific project where you identified inefficiencies, implemented changes, and measured the results, demonstrating your analytical and problem-solving skills.

Share details about a specific project, including the context, your role, the challenges faced, what strategies you employed, and the measurable outcomes. Use this opportunity to showcase your leadership and impact on the organization.

Discuss your communication style and strategies for setting clear quality expectations. Provide examples of how you ensure your team understands their roles and accountability in maintaining quality standards and procedures.

Explain your methodology for accurately documenting corrective actions and non-conformances. Emphasize the importance of thorough documentation in fostering accountability and improving processes, and share examples of how meticulous records benefited past projects.