Business Operations Manager
About Boston Materials
At Boston Materials, we are tackling one of the most pressing engineering challenges of our time: the rapidly escalating energy density in modern technology. Heat, electricity, and structural loads are surging in devices, vehicles, and components, demanding a New Class of Materials tailored for energy transfer. Boston Materials is solving this need with its patented Z-axis Fiber technology and using it to overcome key limitations in performance critical applications. Our initial focus is on semiconductor thermal management, where our technology is poised to make a significant impact across AI datacenters, autonomous vehicles, advanced robotics, industrial machinery, and consumer electronics.
Purpose of this Role
We are seeking a dynamic and highly organized Business Operations Manager to oversee the core administrative functions that keep our company running smoothly. This is a hands-on, high-impact role perfect for someone who thrives in a fast-paced startup environment and is eager to build scalable processes across HR, IT, accounting, sales administration, and general business operations. This role will work closely with C- and VP-level leadership across the company, enabling teams to stay focused on execution and growth while ensuring the business runs efficiently behind the scenes.
- Human Resources (HR)
- Manage day-to-day HR operations including onboarding, offboarding, benefits administration, and compliance.
- Support recruiting efforts in partnership with hiring managers and external recruiters.
- Own and improve people-related policies, employee handbooks, and performance review processes.
- Accounting (in partnership with Finance)
- Own day-to-day financial operations such as invoicing, bill payments, expense reporting, and purchasing workflows.
- Support budgeting, audit preparation, and month-end close with external accounting partners.
- Assist with financial reporting and documentation as needed.
- Sales Administration
- Manage quoting process, ensuring timely creation of estimates, sales orders, invoices, and customer documentation.
- Coordinate with the commercial and operations teams to track order fulfillment and resolve administrative bottlenecks.
- Support international and domestic customer documentation including NDAs, sales agreements, and logistics documentation.
- Provide administrative support for customer onboarding and trade show logistics as needed.
- Information Technology (IT)
- Oversee IT infrastructure including equipment procurement, software licenses, cybersecurity protocols, and system access control in partnership with external IT partners.
- Manage vendors and consultants to ensure IT systems are secure, reliable, and scalable.
- Support onboarding and offboarding with proper hardware/software setup and deprovisioning.
- General Operations
- Lead and improve administrative workflows across the company, including insurance, facilities, legal documentation, and operational compliance.
- Coordinate internal communications, company-wide meetings, and business planning processes.
- Continuously identify inefficiencies and implement systems and tools that enhance productivity and clarity.
- 6–12 years of experience in business operations or similar roles in a startup or high-growth tech/manufacturing company.
- Demonstrated ability to wear multiple hats and operate independently with limited structure.
- High computer literacy and deep expertise with all MS Office tools
- Strong attention to detail, organizational skills, and proactive problem-solving mindset.
- Excellent communication skills and ability to work cross-functionally with diverse technical teams.
- A high-impact role with significant autonomy and visibility across the organization
- Comprehensive benefits including health, dental, vision and 401(k) - company pays 75% of Health, Vision and Dental Care coverage for employee and dependents
- 4 weeks of supplemental Paid Parental and Family Leave
- Unlimited Paid Time Off
- Holidays: 14 days/year
Average salary estimate
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Join Boston Materials as our Business Operations Manager and play a pivotal role in shaping the future of energy-efficient technologies! In Billerica, MA, you'll be part of an innovative team tackling one of the most critical engineering challenges of our time using our patented Z-axis Fiber technology. This hands-on position is designed for someone who thrives in a lively startup atmosphere and is ready to take ownership of administrative functions to ensure our operations run seamlessly. You’ll get the chance to dive into HR, accounting, IT, and sales administration, working closely with C-level executives to streamline processes and enhance productivity. Your mission will be to bring efficiency and clarity across diverse functions that include day-to-day HR operations, managing financial workflows, and enhancing vendor management in IT. You'll also support our sales team in maintaining great customer relationships and ensuring smooth order fulfillment. If you have 6–12 years of experience in business operations, a knack for multitasking, and an eye for detail, you’ll fit right in. Employees enjoy comprehensive benefits, including health coverage, unlimited PTO, and significant growth opportunities. Experience the challenge and excitement of a role that offers significant autonomy and visibility—all while making substantial contributions to groundbreaking advancements within the tech sector. Let’s shape the future together at Boston Materials!
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