New Home Counselor

Location

Fairfax - 3201 Jermantown Road, Suite 150

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

The New Home Counselor is part of the team responsible for the day-to-day operations of the sales center. The New Home Counselor receives training and mentorship from the Sr. Sales Manager and VP, Sales and Marketing. The New Home Counselor is responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Responsibilities include: driving the overall sales process, maintaining continual development and implementation of effective and efficient sales and administration programs, providing product and company information, building relationships with internal and external stakeholders to help drive leads, and convert prospects into buyers. ​

Your Key Deliverables

Prospecting:

• Ensuring the effectiveness of the overall sales process

• Contribute to the development and implementation of effective and efficient sales and administration programs

• Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan

• Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas

• Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.)

• Influence prospects to purchase a home

Customer Service:

• Welcome/greet all prospects and deliver personalized presentation

• Provide product and company information to customers

• Build relationships with internal and external stakeholders to help drive leads

• Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards

• Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems

• Effectively correspond with prospects/homeowners and follow up with all leads

• Recognize that business is built on customer satisfaction and commitment to customer satisfaction

• Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process

• Recognize that he/she is better equipped to satisfy customers with a thorough understanding of the business including processes beyond sales, including but not limited to, construction, estimating, marketing, and administration, and that this knowledge will necessarily involve ongoing communications with these areas

• Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales

Marketing:

• Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented professionally and marketed according to company standards

• Provide innovative marketing solutions, alternative channels and points of product differentiation

Competitive analysis and industry knowledge:

• Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives

• Research and analyze competitive information in new home and resale markets

• Deliver weekly reports

Setting Expectations and Meeting Timelines:

• Assist the negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow, and the timely escalation of matters, where appropriate

• Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments

• Maintain continuous involvement within the respective Regional residential community and homebuilding industries

Must Haves

• High school diploma, with a minimum 3 years’ experience in sales

• Post-secondary diploma or degree in business or related area preferred

• Outstanding sales and customer service record

• New home or residential home sales experience is preferred.

• Proficient computer knowledge and skills

• Exceptional time-management and organizational skills

Your Opportunity - US

We are proud to offer our employees what they value most:

• Competitive compensation

• Excellent extended medical, dental and vision benefits beginning day 1

• 401(k) matching, vesting begins day 1

• Career development programs

• Charitable donation matching

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

#BRP

#LI-TB1

Brookfield Residentialparticipates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.