Senior Technical Writer

As a Senior Technical Writer at C3 AI, your core responsibilities will include developing and enhancing technical documentation tailored to engineers, application developers, and data scientists. You'll create everything from how-to guides to API references, ensuring that complex technical concepts are communicated clearly. Additionally, you’ll collaborate with various teams to refine documentation and manage complex projects while upholding standards for accuracy and clarity.

To be considered for the Senior Technical Writer role at C3 AI, candidates should have a bachelor’s degree, with an advanced degree preferred. A minimum of six years of technical writing experience is essential, alongside familiarity with basic front-end web development languages and ideally Python and Jupyter Notebooks. Understanding AI and machine learning concepts will also be beneficial in crafting relevant documentation.

Yes, being comfortable in an Agile development environment is one of the required qualifications for the Senior Technical Writer position at C3 AI. This familiarity helps streamline the documentation process and ensures that your work aligns with the rapidly changing development cycles typical in tech environments.

Candidates for the Senior Technical Writer role at C3 AI should be familiar with documentation tools and practices like Markdown, GitHub, and Jenkins, as they are integral to the Docs as Code model used by the company. Knowing how to read and write code examples is also important as you'll be supporting developers directly.

C3 AI is committed to the professional growth of its employees, including Senior Technical Writers. You’ll have the opportunity to collaborate with advanced teams on innovative technologies, enhance your documentation skills, and contribute to high-impact projects that serve important business needs. Additionally, the company offers competitive benefits and resources for ongoing education and development.

Highlight specific projects where you created documentation for developers or users. Emphasize your ability to distill complex concepts into clear, concise instructions and how you collaborated with technical teams to ensure accuracy in your writing.

Discuss approaches like using templates, version control systems like Git, and regular reviews with stakeholders to maintain clarity and accuracy, stressing the importance of keeping documentation up-to-date in Agile environments.

Explain your techniques for simplifying jargon, utilizing visual aids, and getting feedback from users to refine content. Share an example where feedback significantly improved your documentation's usability.

Enumerate tools like Markdown editors, version control, and project management software. Talk about how these tools facilitate collaboration and streamline the documentation process, particularly for Agile teams.

Describe your strategies for customizing content based on the audience's expertise level. Provide examples of how you've tailored materials for end-users versus developers, ensuring relevance and user-friendliness.

Share a specific case where you faced difficulties—such as complex technology or tight deadlines—and explain how you overcame challenges, emphasizing collaboration with technical teams to succeed.

Discuss your familiarity with API documentation standards, the importance of accurate examples, and possibly your experience with tools or languages commonly used, like Swagger or Postman, that enhance the API documentation process.

Mention your openness to constructive criticism and your processes for incorporating feedback efficiently, while also balancing stakeholder expectations with clarity and usability standards.

Emphasize clarity, accuracy, and the ability to serve the reader's needs as key aspects. Share how these elements contribute to effective documentation that empowers users and supports the technical team.

Express your enthusiasm for contributing to cutting-edge AI and technology, the opportunity to work alongside top industry professionals, and the potential to impact users positively through effective, high-quality documentation.