The Technical Content Writer at Harvey is responsible for developing and maintaining self-help documentation that aids users in navigating our platform. This role also includes owning the Help Center to ensure resources remain up-to-date with our evolving product features, and creating educational initiatives that enhance customer onboarding and long-term success.

To be considered for the Technical Content Writer role at Harvey, you should have at least 3 years of experience in technical writing or instructional design. Familiarity with content management systems, a solid understanding of instructional design principles, and the ability to produce clear content from complex technical topics are essential qualifications.

Yes, the Technical Content Writer position at Harvey is open to candidates who are located in the Eastern Time Zone (EST) and offers flexibility for remote work, making it easier for professionals outside of San Francisco and New York City to contribute effectively.

At Harvey, we emphasize team collaboration and professional development. As a Technical Content Writer, you will work cross-functionally with teams like Product and User Operations, ensuring you have the support you need to create impactful educational materials that align with our goals of reducing support volume and boosting customer engagement.

Harvey is known for its dynamic and innovative work culture. As a Technical Content Writer, you'll be part of a world-class team and an early-stage company poised for tremendous growth. We foster creativity and value feedback, making it a fantastic place to build your career.

When discussing your experience with technical writing, focus on specific projects where you’ve translated complex ideas into clear, user-friendly content. Highlight your approach to different audiences and how you tailored content to meet diverse learning needs.

Mention resources you use to remain informed about industry trends, such as following leading AI publications, participating in webinars, and engaging with online communities. This shows your commitment to continuous learning, which is essential for a Technical Content Writer at Harvey.

Discuss principles such as clarity, relevance, and feedback. Emphasize how these principles guide your content creation process, ensuring that the materials you develop are effective and resonate with users at different skill levels.

Share your strategies for working effectively with teams, such as setting clear expectations, maintaining open communication, and using collaborative tools to streamline the process. Highlight any successful joint projects to illustrate your points.

Enumerate the specific content management systems, collaboration tools, and design software you’re familiar with. Discuss how these tools assist in organizing content and improving efficiency, aligning with the role's requirements at Harvey.

Explain how you track user engagement metrics and solicit feedback to assess the effectiveness of your content. Discuss any adjustments you've made based on data to enhance the clarity and impact of your work.

Select a specific example that showcases your ability to distill complex information. Describe the methods you used to do this and the positive impact it had on the audience’s understanding, especially in a professional or legal context.

Talk about your time management strategies, such as prioritizing tasks, setting incremental deadlines, and maintaining flexibility. Describe a scenario where you successfully met a challenging deadline while ensuring quality.

Articulate your passion for Harvey’s mission and the opportunity to work at the intersection of AI and professional services. Mention how your skills and values align with the company's goals and culture.

Discuss the importance of creating clear, accessible content that empowers users and enhances their experience with the product. Emphasize the role of a Technical Content Writer in fostering independence and reducing support requests.